Retail Store Operations Manager

7 days ago

Marlton New Jersey, United States REI (Recreational Equipment Inc.) Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to lead our retail operations and drive sales growth. As a key member of our team, you will be responsible for managing daily store operations, creating a positive employee experience, and fostering a customer-centric culture.

Key Responsibilities
  • Develop and achieve short and long-term retail plans to drive sales growth and profitability.
  • Manage and delegate priorities to Sales Managers and Shop Service Managers to ensure seamless store operations.
  • Create a positive employee experience focused on engagement, retention, and development.
  • Use store reports to identify strategies for improving metrics and drive business growth.
  • Oversee store profitability and financial budgeting to ensure fiscal responsibility.
  • Monitor inventory levels, facilities, and other assets to maintain a high level of store appearance and functionality.
  • Engage with local organizations and community events to build brand awareness and drive sales.
  • Inspire a customer-centric culture by recognizing and rewarding team members for outstanding performance.
  • Develop top performers and evaluate performance to drive business growth and improvement.
  • Build high-performing teams through effective employee development, involvement, and communication.
Requirements
  • 3-5 years of retail store management experience (preferred)
  • Excellent communication and relationship-building skills
  • Open to feedback and other viewpoints in the spirit of supporting the business
  • Uses business understanding, innovative thinking, and sound judgment to solve problems
  • Makes solid recommendations by combining information from various sources
  • Produces quality work by setting effective goals and establishing priorities
  • Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress
  • Engages and influences others to accomplish worthwhile organizational goals
About REI

At REI, we believe the outdoors is for all. We are committed to becoming a more inclusive and diverse organization, where every employee feels valued and empowered to contribute their best work. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day, you will be driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include your specific skills and experience, geographic location, or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. Click for a detailed overview of benefits plans by employee profile.

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