Customer Experience Representative

5 days ago


Pittsburgh, Pennsylvania, United States Boehmer Heating & Cooling Company Full time
About Us

Established in 1933, Boehmer Heating & Cooling has been providing exceptional service to the Pittsburgh, PA area for over 90 years.

Job Summary

We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our clients, ensuring their satisfaction and loyalty.

Responsibilities
  • Assist in taking all incoming client calls, recognizing the importance of first impressions.
  • Provide excellent communication with clients, prioritizing their needs and ensuring a positive experience.
  • Maintain a courteous and pleasant demeanor, both on the phone and in person.
  • Ensure phone calls are answered promptly and with a professional greeting.
  • Notify clients of any schedule changes or delays, and re-schedule to their satisfaction.
  • Book extra service appointments for Club Membership clients to make up for any shortfall of repair calls.
  • Perform the budgeted number of service and repair calls each day, as residential replacement leads come from these calls.
  • Assist with supervising and dispatching of service and maintenance calls to ensure maximum efficiency and client satisfaction.
  • Debrief technicians after each call and ensure payment is collected.
  • Obey company Code of Ethics and Team Rules.
Requirements
  • High school diploma/GED required; Associate degree preferred.
  • Self-starter, reliable, and flexible with hours.
  • Strong customer service skills and professional communication.
  • Excellent interpersonal communication skills on a professional and technical level.
  • Able to work independently and as part of a team.
  • Strong knowledge of Microsoft Excel and Word.
  • Critical thinking and strong English composition skills.
  • Telephone etiquette and working knowledge of email systems.
  • Ability to develop tools that create efficiencies within the department.
  • Bilingual a plus, but not required.
What We Offer
  • Competitive Pay
  • Medical Insurance
  • 401(k) + Match
  • Paid Holidays + PTO
  • Ongoing Training & Education
  • Family Owned & Operated
  • Supportive Environment
  • Awesome Company Culture – Fun, Company Sponsored Events

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



  • Pittsburgh, Pennsylvania, United States Boehmer Heating & Cooling Full time

    About Boehmer Heating & CoolingBoehmer Heating & Cooling is a trusted provider of heating and cooling solutions in the Pittsburgh area. With a legacy that began in 1933, the company has been dedicated to delivering exceptional service to its customers.Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a...


  • Pittsburgh, Pennsylvania, United States Boehmer Heating & Cooling Company Full time

    About UsBoehmer Heating & Cooling is a family-owned company with a rich history of providing exceptional service to the Pittsburgh, PA area for over 90 years.Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to...


  • Pittsburgh, Pennsylvania, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and their families, ensuring a positive and memorable experience for all who...


  • Pittsburgh, Pennsylvania, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and their families, ensuring a positive and memorable experience for all.Key...


  • Pittsburgh, Pennsylvania, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and their families, ensuring a positive and memorable experience for all.Key...


  • Pittsburgh, Pennsylvania, United States Innova Solutions Full time

    Job SummaryAs a Client Service Representative at Innova Solutions, you will play a critical role in delivering exceptional customer service and support to our clients. This position requires a strong understanding of customer needs and a ability to execute tasks in a timely and accurate manner.Key ResponsibilitiesProvide quality customer service and support...


  • Pittsburgh, Pennsylvania, United States Nothing Bundt Cakes - Pittsburgh-East Liberty Full time

    Job OverviewWe are seeking a highly skilled and enthusiastic individual to join our team as a Guest Service Representative at Nothing Bundt Cakes - Pittsburgh-East Liberty. As a Joy Creator, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and creating a warm and welcoming atmosphere in our...


  • Pittsburgh, Pennsylvania, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, managing front desk tasks, and ensuring a seamless experience for our members and their...


  • Pittsburgh, Pennsylvania, United States Schneider Full time

    Job SummaryFulfilling ticket orders and responding to customer inquiries are key responsibilities of this role. The ideal candidate will possess excellent communication skills and be able to work effectively in a fast-paced environment.Essential FunctionsDevelop and maintain relationships with season ticket holders to ensure retention and renewal.Respond...


  • Pittsburgh, Pennsylvania, United States Nothing Bundt Cakes Full time

    Be a Part of Something SweetAt Nothing Bundt Cakes, we're on a mission to spread joy and make every celebration sweeter. As a Guest Service Representative, you'll be the face of our bakery, making every guest feel welcome and valued. You'll play a key role in creating an unforgettable experience for our customers, from helping them choose the perfect cake to...


  • Pittsburgh, Pennsylvania, United States NorthStar Chevrolet West Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at North Star Auto Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Answer dealership...


  • Pittsburgh, Pennsylvania, United States NorthStar Chevrolet West Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at North Star Auto Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Answer dealership...


  • Pittsburgh, Pennsylvania, United States Compass Group Careers Full time

    Job Title: Patient AmbassadorWe are seeking a highly skilled Patient Ambassador to join our team at Compass Group Careers. As a Patient Ambassador, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Ambassador will serve as the primary representative of the Patient Experience Team for their...


  • Pittsburgh, Pennsylvania, United States LAZ Parking Mid Atlantic, LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at LAZ Parking Mid Atlantic, LLC.Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our clients and customers, ensuring a positive...


  • Pittsburgh, Pennsylvania, United States WESCO International Full time

    Job Title: Customer Service RepresentativeAt Wesco International, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...


  • Pittsburgh, Pennsylvania, United States IONOS Inc Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at IONOS Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical and billing issues, and promoting our products and services.Key Responsibilities:Resolve...


  • Pittsburgh, Pennsylvania, United States David's Bridal Full time

    Customer Service RepresentativeAt David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Welcome and engage with customers, providing personalized support and solutions to...


  • Pittsburgh, Pennsylvania, United States David's Bridal Full time

    Customer Service RepresentativeAt David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Welcome and engage with customers in a friendly and professional manner.Provide...


  • Pittsburgh, Pennsylvania, United States Cetera Financial Group Full time

    About the RoleThis position supports Financial Advisors (Registered Representatives) in managing their day-to-day Investment practice, enhancing customer service levels, and experiences. The role involves working directly with Registered Representatives to prepare and process client paperwork, perform client financial transactions, maintain client...


  • Pittsburgh, Pennsylvania, United States Hertz Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our rental operations team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our...