Member Experience Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and their families, ensuring a positive and memorable experience for all.
Key Responsibilities- Manage front desk tasks, including scheduling, communication, and administrative duties.
- Provide exceptional customer service to members and their families, responding to inquiries and resolving issues in a timely and professional manner.
- Utilize sales experience to promote membership and retention goals, communicating with members and families through various channels.
- Collaborate with the team to ensure a smooth and efficient operation of the front desk, maintaining a high level of customer satisfaction.
- Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on company policies and procedures.
- Competitive hourly rate with opportunities for bonuses and incentives.
- A fun and dynamic work environment with a team-oriented culture.
- Thorough training and support to ensure success in the role.
- Opportunities for growth and advancement within the company.
- High school diploma or equivalent required; degree in a related field preferred.
- Previous customer service or sales experience, preferably in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work a variety of shifts, including evenings and weekends, as needed.
- Basic computer skills and proficiency in Microsoft Office applications.
At Goldfish Swim School, we are committed to creating a positive and supportive work environment that fosters growth and development. We believe in treating our employees with respect and dignity, and we offer a range of benefits and perks to support their well-being and success.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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