Apartment Service Manager

5 days ago


Austin, Texas, United States Lion Real Estate Group, LLC Full time
Job Title: Apartment Service Manager

Lion Real Estate Group, LLC is seeking an experienced Apartment Service Manager to join our team at Stassney at Soco, a 288-unit owner-operated multifamily apartment community in South Austin, Texas.

Job Summary:

The Apartment Service Manager plays a vital role in maintaining a high level of quality customer service and professionalism while ensuring that all company maintenance policies and procedures are consistently followed.

Key Responsibilities:
  1. Ensure all company maintenance/service policies and procedures are implemented and enforced.
  2. Ensure that company standards for the performance of maintenance functions are consistently maintained.
  3. Ensure quality control checks of all final products (i.e. unit turns, preventive maintenance, rehab projects).
  4. Walk the community daily and inspect vacant apartments.
  5. Oversee preventative maintenance activities and coordinate large preventative maintenance projects.
  6. Address all emergency service requests in a timely fashion.
  7. Work on-call and ensure on-call work schedules for service staff are appropriate to community needs.
  8. Complete and maintain unit turns, appliance and HVAC repairs, structural, plumbing, and electrical repairs, including rehab units, grounds keeping, and other assigned duties.
  9. Paint and turn vacant units, including rehab units.
  10. Clean and repair swimming pools.
  11. Ensure the physical well-being and curb appeal of the apartment community, including grounds cleanliness.
  12. Prioritize service requests, Make-Ready board, service records, and inspect all work assignments for completion according to Company standards.
  13. Monitor vacancy reports to ensure unit turn times are completed according to established community standards and manage the number of rent-ready units.
  14. Assist with move-in and move-out procedures.
  15. Oversee, delegate, and complete service requests to ensure they are completed in a timely and cost-efficient manner.
  16. Monitor open service requests and, when necessary, take steps to remedy outstanding issues.
  17. Bring all resident issues to the attention of office personnel and inform community managers of any issues observed in housing units.
  18. Assist in overseeing renovations, as needed.
  19. Assist in scheduling and overseeing supplier partners for site work.
  20. Monitor on-site shops, including inventory management, and work with service staff to keep on-site shops in order.
  21. Coordinate with manager to order supplies while maintaining the appropriate expense budget allotted per community.
  22. Work collaboratively with Community Manager to prepare for all city and internal property inspections.
  23. Ensure Company Safety Program and OSHA safety requirements are being followed and conduct routine property safety inspections.
  24. Maintain annual fair housing certification for maintenance (via Gracehill).
  25. Maintain regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends.
  26. Provide exemplary customer service to residents, prospects, and guests and represent the Company in a professional manner at all times.
Requirements:
  • High School Diploma or equivalent.
  • 2 years residential maintenance experience.
  • 1+ year of experience in multifamily property management highly preferred.
  • HVAC/EPA/CPO Certification.
  • Must have a valid driver's license.


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