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Program Manager

1 month ago

Bentonville, Arkansas, United States Walmart Full time
Job Summary

Walmart Data Ventures is seeking an experienced Program Manager to lead the strategic business project aimed at transforming customer/client support and creating a frictionless support journey. As the Support Program Manager, you will lead a project team of professionals to develop and deploy a new modern support infrastructure based on the ServiceNow Customer Service Module (CSM).

Key Responsibilities
  • Collaborate directly with project stakeholders to develop and drive overall plans for support ecosystem development and deployment
  • Define frameworks and execute program roadmaps and schedules for the support ecosystem transformation project
  • Identify and manage critical path workflows and cross-functional dependencies; collect and analyze project metrics to manage initiatives and drive accountability; identify and resolve bottlenecks
  • Escalate and communicate program-related issues to mitigate risks
  • Own and drive stakeholder engagement for quarterly ecosystem enhancements/requirements
  • Evaluate the effectiveness of assigned programs and initiatives to improve efficiency and cost-effectiveness with participating stakeholders
  • Support development of reporting for executive-level presentations and perspectives
Requirements
  • Bachelor's degree in Business or related field and 2 years' experience in project management, compliance, operations management or related area OR 4 years' experience in project management, compliance, operations management, or related area
  • Experience managing complex projects and programs in a cross-functional environment
Preferred Qualifications
  • Experience in product operations, release management, product strategy, process improvement, merchandising, vendor relations, data analytics, or tech start-ups
  • Experience using the following tools: Airtable, ServiceNow, and Jira
About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world.