Program Management Director
4 days ago
At Walmart, we are seeking an experienced Program Manager to lead the strategic business project aimed at transforming customer/client support and creating a frictionless support journey. As the Support Program Manager, you will be central to the continued growth, efficiency, and success of Walmart Data Ventures Product Support.
Key Responsibilities- Collaborate directly with project stakeholders to develop and drive overall plans for support ecosystem development and deployment.
- Define frameworks and execute program roadmaps and schedules for the support ecosystem transformation project.
- Identify and manage critical path workflows and cross-functional dependencies; collect and analyze project metrics to manage initiatives and drive accountability; identify and resolve bottlenecks.
- Escalate and communicate program-related issues to mitigate risks.
- Own and drive stakeholder engagement for quarterly ecosystem enhancements/requirements.
- Evaluate the effectiveness of assigned programs and initiatives to improve efficiency and cost-effectiveness with participating stakeholders.
- Support development of reporting for executive-level presentations and perspectives.
- Bachelor's degree in Business or related field and 2 years' experience in project management, compliance, operations management or related area OR 4 years' experience in project management, compliance, operations management, or related area.
- Experience managing complex projects and programs in a cross-functional environment.
- Experience in product operations, release management, product strategy, process improvement, merchandising, vendor relations, data analytics, or tech start-ups.
- Experience using the following tools: Airtable, ServiceNow, and Jira.
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world.
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