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Shelter Support Coordinator
2 months ago
The Shelter Support Coordinator plays a crucial role in providing guidance, service management, and advocacy for individuals residing in the shelter. This position is responsible for offering information, referrals, and support to individuals seeking assistance.
Key Responsibilities- Advocacy and Counseling: Deliver empowerment-focused advocacy, service management, and crisis intervention for shelter residents.
- Initial Assessment: Conduct meetings with new residents within one business day and develop a comprehensive service plan within 72 hours of their arrival.
- Safety Planning: Evaluate the safety and risk factors affecting residents' situations.
- Regular Follow-ups: Engage with residents on a daily basis to provide ongoing support and monitor progress.
- Information Gathering: Collect pertinent information, including medical and social factors, that impact the resident's circumstances.
- Assistance with Applications: Aid victims in completing applications for victim compensation and relocation support.
- Case Management: Oversee all aspects of assigned cases, ensuring a focal point for services provided to residents.
- Safety Protocols: Implement safety planning during various stages of the resident's journey, including employment and program exit.
- Service Review: Regularly assess service plans and follow up to evaluate the quality and effectiveness of services rendered.
- Transportation Coordination: Assist residents in arranging transportation for appointments and court appearances, providing encouragement and support.
- Resource Referral: Connect residents with community resources and organizations tailored to their needs.
- Documentation: Maintain accurate records of each resident's progress and prepare statistical reports as required.
- Team Collaboration: Participate in weekly case conferences to report on resident progress and service delivery.
- Process legal injunctions as necessary.
- Occasionally provide transportation for residents using agency vehicles.
- Perform other related duties as assigned.
- Handle incoming crisis calls, screening potential residents for eligibility and conducting intake interviews.
- Facilitate support groups on various relevant topics.
- Adapt work hours to meet the needs of residents.
- Quality Assurance: Ensure high standards of service quality for all residents.
- Record Keeping: Maintain accurate and up-to-date documentation.
- Policy Compliance: Adhere to organizational policies and DCF standards.
- Education: A Bachelor’s degree in social services or a related field is preferred, along with one year of relevant experience. Candidates with five years of experience may be considered in lieu of a degree. A High School Diploma or GED is required.
- Knowledge Requirements: Familiarity with community resources and proficiency in word processing for documentation purposes.
- Training: Completion of Core Competency certification is required prior to direct contact with residents, along with ongoing training related to domestic violence intervention.
- Licensing: A valid driver’s license with a clean driving record and active automobile insurance is necessary.
- Background Checks: Must pass a Level II background check and FBI screening.
The role is primarily office-based with moderate noise levels, and may involve occasional outdoor exposure when transporting residents. Reasonable accommodations will be made for individuals with disabilities.
Behavioral ExpectationsTeam members are expected to demonstrate professionalism, cultural sensitivity, and a commitment to confidentiality. The organization values diversity and inclusion, fostering a supportive environment for all individuals.