Shelter Case Manager

4 weeks ago

Tampa, Florida, United States The Spring of Tampa Bay Full time
Job Title: Shelter Case Manager

Job Type: Full-time

Description:

The Shelter Case Manager will provide counseling, service management, and advocacy to Shelter participants. This includes providing information, referrals, and counseling to callers. The ideal candidate will have a strong understanding of domestic violence and victim issues, including advocacy activities, statutes, and impact on children.

Responsibilities and Duties:

  • Provide empowerment-based advocacy counseling, service management, and crisis intervention for Shelter participants.
  • Meet with new participants within one business day and complete a service plan within 72 hours of admittance.
  • Conduct safety planning and assess the lethality of the resident's situation.
  • Meet with participants on a daily basis for follow-up sessions.
  • Secure information contributing to the resident's situation, such as medical, lethality, and social factors.
  • Assist victims in filling victim compensation applications and relocation assistance.
  • Manage all aspects of assigned participants and act as a focal point for services rendered to those participants.
  • Provide safety planning with residents at various stages, including employment, community involvement, and program exit.
  • Review service plans and perform follow-up to determine the quantity and quality of service provided to residents and the status of their cases.
  • Assist participants with arranging transportation to appointments, court appearances, and other activities.
  • Refer participants to community resources and other organizations based on their needs.
  • Maintain files and records of progress on each assigned resident, including statistical reporting and programmatic objectives.
  • Attend weekly case conferences and complete initial and follow-up presentation forms to report progress for each adult resident.

Occasional Duties or Projects:

  • Process Injunctions for Protection as needed.
  • Provide transportation for participants using agency vehicles.
  • Perform other related duties as assigned.
  • Answer and screen incoming crisis calls to the shelter, admitting screened participants and providing information and referrals to other agencies.
  • Facilitate support groups on various topics.
  • Be willing to work flexible hours to meet participant needs.

Accountability:

  • Quality Control: High accountability for the quality of service participants receive.
  • Records: Accountable for ensuring records and documentation are accurate and current.
  • Policies/Procedures: Adhere to DCF standards and Agency policies and procedures.

Supervision Responsibility:

  • Not applicable.

Business-Related Contacts:

  • Internal contacts: All agency staff involved with participant service, including transitional housing, outreach, and thrift store.
  • External contacts: Frequent contact with community agencies for participant advocacy, including Hillsborough County Sheriff's Office Child Protection Investigation Division, Bay Area Legal Services, law enforcement, and hospitals.

Requirements:

  • Bachelor's degree in social services or related field, plus 1 year of related experience preferred. Individuals with five years of related work experience may be considered in lieu of a bachelor's degree. High School Diploma or GED required.

Specialized or Technical Educational Requirements:

  • Knowledge of community resources and word processing required for intake documents and other tasks.
  • Obtain Core Competency certification prior to direct contact with participants.
  • 16 hours of training each year thereafter regarding the dynamics of domestic violence and intervention.
  • Provide a flexible work schedule to meet resident needs.

Certification or Licensing Requirements:

  • FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass a written test.
  • Valid Florida Driver's License with at least two years of driving experience, active automobile insurance, and an acceptable Motor Vehicle Report.
  • Must be able to pass and maintain a Level II background check.
  • Must successfully pass an FBI background screening.
  • Must be eligible to be sworn as a Deputy Clerk of the Circuit Court.

Specialized Equipment or Machines Used:

  • Computer for word processing and data input.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position requires verbal communication on the telephone and on an individual basis. Occasionally requires local travel transporting participants to appointments, etc. Position requires documenting case files and compiling reports. The position requires using hands occasionally. Vision is required for viewing documents and talking/hearing is required most of the time.

Work Environment:

  • The environment is typically in an office setting with moderate noise. There is occasional exposure to the outdoors when transporting participants.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Remarks:

  • This position requires maturity and good judgment.
  • Must be able to work with a culturally diverse community with sensitivity and professionalism.
  • Knowledge of domestic violence and victim issues, including advocacy activities, statutes, and impact on children.
  • Understands and maintains confidentiality of shelter activities and participants at all times.
  • Reliable transportation required.

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