Emergency Shelter Case Manager

2 weeks ago


Tampa, Florida, United States Metropolitan Ministries Full time
About Metropolitan Ministries

Metropolitan Ministries is a nonprofit organization dedicated to providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. With a history dating back to 1972, we have been serving families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Job Summary

We are seeking a highly motivated and compassionate Case Manager to join our team. The successful candidate will provide in-office and mobile case management services, evaluating and assessing immediate needs, coaching clients in the development of self-sufficiency plans, and functioning as a liaison between clients, community service providers, and program component staff.

Key Responsibilities
  1. Provide case management services to Emergency Shelter families, developing treatment plans, coordinating services, and directing clients to other areas of assistance.
  2. Participate in weekly staff and group meetings, organizing and leading meetings for family-related decision making.
  3. Maintain accurate client information, utilizing best practices to keep client information confidential according to the Code of Ethics.
  4. Work closely with community partners to develop plans for assisting with specific family needs, providing training opportunities for staff and community providers on Emergency Shelter services.
  5. Maintain minimum weekly contact with families to track program progress, develop and implement group learning opportunities for families and their children.
Requirements

We are seeking a candidate with a minimum of a Bachelor's degree in the human services field and two years of work experience. Equivalent combination of education and experience will be considered. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure.

Skill Requirements: Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework, with strong interpersonal skills, strong oral and written communications skills, dependability, and maturity and sensitivity to cultural and individual differences in clients served.

Physical Requirements: Hearing and speaking ability, which allows for effective oral communication, physical and emotional stamina to effectively handle job-related issues and stress.

Other: Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States.



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