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Housekeeping Manager

2 months ago

Williamsburg, Virginia, United States MasterCorp Full time
{"title": "Housekeeping Manager", "content": "Overview

As a leader in the resort housekeeping industry, MasterCorp is experiencing rapid and consistent growth at resort locations across the U.S.

We are seeking a skilled Housekeeping Manager to join our team and contribute to our success.

Responsibilities
  • Direct the work of Housekeepers, Housemen, and Supervisors to ensure all units are turned on time.
  • Assist in training new Housekeepers on 7 Steps Processes.
  • Coach housekeepers to reach productivity standards.
  • Conduct weekly report cards for housekeeping staff.
  • Conduct weekly MSI report of Supervisors.
  • Inspect clean rooms to ensure quality standards are met.
  • Retrieve housekeepers to address any areas that need to be re-cleaned.
  • Participate in on-boarding or training new hires.
  • Provide feedback to the EH and AEH regarding under-performing team members.
  • Conduct inventory counts, determine inventory needs, and submit purchase requests.
  • Unload inventory and maintain clean and organized storage areas.
  • Report unit maintenance issues.
  • Maintain vehicle maintenance logs.
Requirements
  • Minimum two years of progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent housekeeping leadership experience.
  • A proven track record of driving strong performance.
  • Customer service savvy.
  • 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field.
  • Proven team building skills.
  • Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders.
  • Resourceful in recruiting & training of staff.
  • Applied verbal & written communications.
  • Bi-lingual English / Spanish a plus.
Benefits
  • Attractive compensation.
  • 100% vested 401(k) programs with company match.
  • Medical/Dental coverage and prescription drug program.
  • Wellness benefits.
  • Life and disability coverage.
  • Health and dependent-care spending accounts.
  • Performance-based quarterly and annual bonuses.
  • Training at MasterCorp University and online courses.
  • Paid time off.
  • Cell Phone Allowance.
", "lang_code": "en-US"}