Front Desk Hampton Inn Part-time Weekends

2 weeks ago


West Des Moines, Iowa, United States Aileron Management LLC Full time
Job DescriptionJob DescriptionDescription:

Aileron Management LLC is seeking a part-time Front Desk Attendant to provide exceptional customer service to our guests at the Hampton Inn West Des Moines/Lake Drive.


The Job

A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.


Key Responsibilities:

  • Greet and interact with guests in a warm, friendly and professional manner.
  • Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Requirements:

  • Must be at least 18 years old
  • Attention to detail
  • Hotel experience preferred
  • Customer service experience preferred
  • Ability to work weekends and holidays


Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.


Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.


Benefits:

  • 401(k) with company match
  • Employee Assistance Program
  • Referral Program - Earn $500 for referring someone
  • Employee Recognition Program - earn gift cards
  • Employee discounts
  • On-Demand Pay - Access to earned wages before your regular paycheck
  • Double-time pay on Company holidays - 7 per year
  • Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants


About Us:

Aileron Management LLC is a dynamic and growing company that empowers its associates in the pursuit of a successful career. Our team is fun, our benefits are competitive, and our opportunities for career advancement are plentiful. We're an equal opportunity employer and welcome applicants from diverse backgrounds.



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