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Client Support Specialist
2 months ago
Position Overview: Customer Experience Agent
Company Overview: At Goodwill San Antonio, we are dedicated to enhancing lives through the power of work. As a prominent organization in the community, we provide a range of services that empower individuals to achieve their goals.
Role Summary: As a Customer Experience Agent, your primary responsibility will be to deliver exceptional support to customers via various communication channels. You will serve as the essential link between our clients and their customers, ensuring that every interaction is positive and productive.
Key Responsibilities:
- Engage with customers through phone, email, and online chat to address inquiries and resolve issues.
- Maintain accurate and up-to-date customer records.
- Effectively manage and de-escalate customer concerns with a calm demeanor.
- Direct complex issues to supervisory staff when necessary.
- Assist with requests for service and process relevant transactions.
- Document call-related information for quality assurance and reporting.
- Provide constructive feedback on customer interactions to improve service delivery.
- Promote additional services to customers when appropriate.
Our Commitment: At Goodwill San Antonio, we strive to create outstanding customer experiences. We believe in giving back to our community, which is why we support various initiatives aimed at improving lives.
Benefits:
- Comprehensive training programs.
- Flexible scheduling options.
- Health and dental insurance.
- Paid time off.
- Retirement savings plans.
- Employee discounts on various services.
Qualifications:
Education and Experience:
- High School Diploma or GED required; college degree preferred.
- Prior experience in customer service is advantageous.
- Experience in phone-based customer support is highly valued.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Bilingual skills are a plus.
Skills and Abilities:
- Exceptional customer service aptitude with a genuine desire to assist others.
- Proficient in using phone and computer systems.
- Strong verbal and written communication skills.
- Excellent listening and comprehension abilities.
- Ability to maintain composure and objectivity in challenging situations.
- Positive attitude with a patient and confident approach.
Work Environment:
Work will be conducted in a controlled office environment with a focus on collaboration and teamwork.
Physical Requirements:
This role involves primarily sedentary work, requiring you to remain seated for extended periods. Regular breaks are encouraged to promote well-being.
Equal Opportunity Employer: Goodwill San Antonio is committed to diversity and inclusion in the workplace.
