Guest Experience Lead

4 weeks ago


Janesville, Wisconsin, United States McDonald's Full time
Guest Experience Lead

At McDonald's, we are committed to delivering exceptional guest experiences. As a Guest Experience Lead, you will play a vital role in ensuring that our customers feel valued and satisfied with their visit. Your responsibilities will include:

Leading the Experience:
Check in with guests and make sure they are enjoying themselves

Being the Solution:
Handle guest concerns and provide resolve to their satisfaction

Understanding Teamwork:
Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment

Staying Informed:
Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Requirements:
A humble and hospitable demeanor;

Passion for helping and serving others (customers and fellow team members);

A desire to learn and grow; and

The ability to communicate effectively and anticipate customer needs

At McDonald's, we are an equal opportunity employer and value diversity. We are committed to providing a safe and inclusive work environment for all employees. If you are passionate about delivering exceptional guest experiences and have a strong desire to learn and grow, we encourage you to apply for this role.
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