Dunkin' Shift Team Lead

4 weeks ago


Janesville, Wisconsin, United States Dunkin' Full time

Shift Leader Role at Dunkin'

We are seeking a skilled Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and deliver an exceptional guest experience.

Key Responsibilities:

  • Support a respectful team environment
  • Communicate shift priorities, goals, and results with team members
  • Provide coaching and feedback to crew members
  • Create and maintain a guest-first culture in the restaurant
  • Resolve guest issues and ensure Brand standards are executed

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)

Competencies:

  • Great Focus: Understands and exceeds guest expectations, needs, and requirements
  • Passion for: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems

About Dunkin'

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. We have more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.


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