Collections Specialist
1 month ago
The ideal candidate will have excellent communication and negotiation skills, with the ability to resolve delinquency on automobile loans and maintain good customer relations. The role involves handling inbound and outbound collection calls, reviewing open accounts, and collecting customer payments in accordance with payment due dates. The successful candidate will also be responsible for negotiating account resolution, accurately inputting and documenting actions within the collection systems, and maintaining company performance and productivity standards.
Key Responsibilities:
- Handles inbound and outbound collection calls in a professional manner.
- Reviews open accounts for collection efforts.
- Maintains good customer relations with borrowers and effectively solves problems to resolve account delinquency and prevent losses.
- Collects customer payments in accordance with payment due dates.
- Provides timely follow-up on payment arrangements.
- Follows and maintains policies and procedures in all aspects of the position.
Requirements
- Fluent English required; Fluent Spanish preferred.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
About Johnson Service GroupJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are committed to empowering people, helping our clients reach their goals, and hiring motivated individuals. JSG is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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