Collector - Loan Recovery Specialist

4 weeks ago

Henderson, Nevada, United States Credit Union 1 Full time
Job Summary

Credit Union 1 is seeking a highly motivated and detail-oriented Collector to join our team. As a Collector, you will be responsible for recovering delinquent loans and credit card accounts, minimizing Credit Union 1 losses and delinquency.

Key Responsibilities:

  • Recover accounts that are 11 to approximately 180 days delinquent, utilizing a servicing-based collections philosophy
  • Contact members by telephone, email, and mail for collections of delinquent loans and credit cards
  • Negotiate payment arrangements to assist members in resolving past due accounts
  • Obtain payments to loans and credit cards
  • Gather and track information-promises from members and hold members accountable regarding payment arrangements to bring loans current
  • Recommend cars for repossession to management
  • Recommend loans for monthly charge off to management
  • Work with members on loan extensions and modifications
  • Collect forms and information while working with members directly on disputes
  • Process payment protection claims and follow up with insurance company when appropriate to assist member with paperwork or questions
  • Maintain confidentiality with all account information
  • Follow all company policies and applicable laws
  • Maintain Credit Union 1 records in compliance with audit & retention standards
  • Perform various search functions using third party software to locate member
  • Build member satisfaction and loyalty through elite, best-in-class service
  • Place and receive outbound and inbound collection calls

Requirements:

  • High School diploma or equivalent
  • Minimum 1 year of experience in collections, banking, or customer service, preferred but not mandatory
  • Experience in auto loan collections is preferred
  • Excellent verbal and written communication skills
  • Individuals with a positive attitude that are motivated to contribute to a team and company culture
  • Detail oriented with a high degree of accuracy and quality
  • Keyboard and computer skills
  • Able to work Mon-Fri 8am - 5pm CST / 6am - 3pm PST
  • Ability to learn how to educate credit union members effectively and efficiently on the proper management of their loans

About Credit Union 1:

Credit Union 1 is a well-established and respected credit union that offers amazing benefits, along with both stability and the opportunity for a great career path.

Why Work at Credit Union 1?

  • Get paid for NOT working 13 holidays each year
  • Paid Time Off (PTO) begins accruing day one of employment
  • Tuition reimbursement for approved courses (after 1 year)
  • Free Employee Assistance Program (EAP)
  • Livongo Diabetes Management Program
  • Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
  • Excellent benefits packages including: Medical PPO insurance, High Deductible Health Plan (HDHP) and Health Savings Account (HSA), Dental & vision insurance (employee coverage 100% company paid), Life, AD&D, short and long-term disability insurance (100% company paid), 401(k) retirement and profit-sharing plan
  • Being part of a team providing services with the goal of improving the ongoing economic well-being of our members
  • Exclusive interest rate reduction for qualifying loan products

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