Office Assistant
3 weeks ago
Customer Service and Dispatch Role
All Seasons Inc., a family-owned and operated HVAC company, is seeking a highly organized and customer-focused individual to join our team as an Office Assistant/HVAC Service Coordinator. This role will be the first point of contact for our customers, providing excellent service, taking accurate information, and scheduling routine maintenance and service calls.
Key Responsibilities:
- Answering phone calls and responding to customer inquiries
- Scheduling service and maintenance calls
- Dispatching technicians
- Date entry for parts ordering and updating customer database information
- Scheduling sales appointments
- Inventory control and putting away parts shipments
- Receiving materials and checking serial numbers
- Supporting field techs by occasionally delivering parts
Requirements:
- High school diploma or equivalent
- Valid driver's license and insurable driving record
- 2 years related experience and/or training in customer service, dispatching, scheduling, inventory, or combination of experience and education
- Stellar customer service skills
- The ability to type 40+ WPM with accuracy
- Data entry, filing, and other general office duties
- Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
- CRM database experience
- Strong organizational skills and high attention to detail
Benefits:
- Medical 75% employer paid
- IRA with 3% match
- Paid time off
- Paid holidays
Work Environment:
Casual work environment, jeans and closed-toe shoes required.
Pay Scale: $25.00 - $32.00 per hour, depending on experience + Spiffs
Work Hours: 8:00am to 5:00pm, Monday through Friday, with occasional overtime
What You Will Be Doing:
- Working in a hybrid office and warehouse setting
- Supporting field techs by occasionally delivering parts
- Must be able to climb on ladder
Check us out online: www.wantheat.com
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