Customer Service Representative

2 days ago

Ann Arbor, Michigan, United States Kroger - Milan Full time
About This Role

We are seeking a highly motivated Customer Service Representative to join our team at Kroger in Milan. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Responsibilities
  • Promote Trust and Respect: Foster a positive and inclusive store environment that encourages associates to work together as a team, promote trust and respect among associates, and create an atmosphere where customers feel welcome and valued.
  • Product Knowledge: Develop and maintain in-depth knowledge of products sold within the department, including features, benefits, and uses, to effectively respond to customer inquiries and make suggestions about products.
  • Customer Engagement: Engage with customers, answer questions, and provide assistance to ensure a positive shopping experience, maintaining a high level of customer satisfaction and loyalty.
  • Transaction Processing: Process customer transactions accurately, efficiently, and professionally, handling various payment methods, including cash, credit, debit, and electronic benefits transfer (EBT), while adhering to company policies and procedures.
  • Team Collaboration: Work collaboratively with Front-end associates to achieve sales goals, encourage teamwork, and support colleagues in achieving their objectives.
  • Adherence to Company Policies: Understand and adhere to company guidelines on restricted sale items, pricing discrepancies, and product ordering/shipping discrepancies, reporting any issues to the appropriate departments or managers.
  • Food Safety and Sanitation: Maintain a clean and safe working environment by adhering to food safety regulations and guidelines, ensuring proper temperatures in cases and coolers are maintained, and temperature logs are up-to-date.
  • Safety Procedures: Reinforce safety programs by complying with safety procedures, identifying potential hazards, and notifying management of any unsafe conditions or incidents.
Key Qualifications
  • Leadership Behaviors: We are looking for individuals who demonstrate leadership behaviors such as putting the customer first, communicating effectively and candidly, and achieving results through teamwork.
About Us

Kroger is committed to being a leader in the grocery industry, offering competitive salaries and comprehensive benefits to its employees. We are proud to offer a supportive work environment, opportunities for career growth and development, and a commitment to community involvement.

Salary and Benefits

The estimated annual salary for this role is $43,000-$53,000, depending on location and experience. Kroger offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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