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Client Engagement Specialist 3

2 months ago

Seattle, Washington, United States Us Bank Full time

At U.S. Bank, we are dedicated to excellence. Our mission is to assist customers and businesses in making informed financial choices while fostering growth in the communities we serve. We recognize that our collective ambition thrives on the unique potential of each individual. A career with U.S. Bank offers a diverse array of opportunities to explore what drives you at every stage of your professional journey. Embrace new challenges, acquire new skills, and uncover your strengths from Day One.

Position Overview

Client Engagement Specialists cultivate strong relationships with clients, interacting through various channels such as face-to-face meetings, scheduled appointments, and virtual consultations to deliver optimal guidance while embracing a digital-first approach. Trust is the foundation of effective client relationships, which involves understanding and addressing customers' banking requirements, gathering and processing account information, and providing education on available deposit and loan products tailored to each client's specific objectives.

They proactively establish and nurture connections with clients through outreach and follow-up, asking insightful questions to uncover their financial needs and preferred banking methods. They identify tailored solutions for both new and existing clients by engaging effectively and communicating clearly. A solid understanding of consumer and business banking products, including digital offerings, is essential. The role ensures a consistently exceptional client experience, which includes welcoming clients and handling basic transactions. Collaborative partnerships with branch team members and other stakeholders are crucial for serving clients effectively. Responsibilities include opening new consumer and business accounts, fulfilling service requests, and processing credit applications. Additionally, they proactively inform clients about emerging digital products and self-service options to meet their financial needs. Utilizing available resources and technology is key to enhancing the client experience and delivering operational excellence.

This role necessitates registration with the National Mortgage Licensing System (NMLS) in accordance with the S.A.F.E. Act of 2008 and Regulation Z. Candidates will undergo a registration process that includes a criminal background and credit check. Non-compliance with any NMLS registration requirements, including maintaining a satisfactory criminal and credit history, may lead to the withdrawal of the job offer or termination of employment.

Essential Qualifications
  • High school diploma or equivalent
  • Four to five years of experience in customer service
  • Four to five years of sales experience
Preferred Skills and Experience
  • Demonstrated ability to build and maintain client relationships through proactive outreach and follow-up
  • Effective engagement and communication skills with clients
  • Comprehensive knowledge of relevant bank and branch policies, procedures, and support systems
  • Thorough understanding of all retail banking products and services
  • Proven customer service and interpersonal abilities
  • Experience in participating in sales initiatives and promotions
  • Familiarity with using and demonstrating digital products and self-service technologies
  • Ability to assess and identify a customer's genuine needs while adopting a digital-first mindset
  • Advanced proficiency in making suitable recommendations that align with customer needs, both reactively and proactively
  • Experience in the financial services sector is preferred

If accommodations are needed during any part of the application or hiring process due to a disability, please refer to our disability accommodations for applicants.

Benefits

Our benefits and total rewards approach considers the holistic needs of our team members, ensuring they thrive both professionally and personally. Our offerings are designed to enhance your health, safeguard your financial well-being, and provide peace of mind. Benefits include (some may vary based on role, location, or hours):

  • Healthcare options (medical, dental, vision)
  • Basic and optional term life insurance
  • Short-term and long-term disability coverage
  • Parental leave and pregnancy disability benefits
  • 401(k) plan and employer-funded retirement savings
  • Paid vacation (ranging from two to five weeks based on salary grade and tenure)
  • Up to 11 paid holidays
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise mandated by law
Equal Employment Opportunity

U.S. Bank is an equal opportunity employer committed to fostering a diverse workforce. We welcome all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about our commitment to equal opportunity by reviewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify Participation

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program across all facilities in the United States and certain U.S. territories. The E-Verify program is an internet-based employment eligibility verification system managed by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.