Account Manager

2 days ago


Greenwood, Indiana, United States Metro One LPSG Full time
Job Title: Account Manager

At Metro One LPSG, we are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for ensuring all scheduled posts are filled with qualified, talented loss prevention officers. This role will involve interfacing with Senior Management, Recruiters, Scheduling Staff, and office staff to ensure seamless operations.

Key Responsibilities:
  • Manage scheduling roll call and on-call officers for assigned clients.
  • Ensure all security officers are trained on mobile application for time and attendance recording.
  • Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
  • Maintain adequate staffing levels.
  • Review assignment requests made by clients to ensure recommended staff meet company and client standards.
  • Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.
  • Issue written documentation to staff when warranted and maintain liaison with Human Resources.
  • Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources.
  • Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
  • Support Recruiters in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers' completion of training.
  • Implement measures to reduce turnover.
  • Identify top talent officers for growth opportunities.
  • Communicate change in rate records to Payroll and Human Resources.
  • Provide immediate response to payroll discrepancies filed by officers.
  • Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
  • Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
  • Utilize Guard-Tour Application for documenting field visits.
  • Respond with urgency to client concerns.
Qualifications:
  • Strong oral and written communication skills.
  • Familiarity with HR and scheduling software programs.
  • Outgoing personality with strong organizational, leadership, and customer service skills.
  • Experience in recruiting functions and client relations.
  • At least two years of management experience.
  • High energy, excellent focus, relentless drive, team player.
  • Ability to multi-task and work under pressure meeting continuing deadlines.
  • Ability to work in a fast-paced, rapidly changing environment.
  • Advanced Computer skills.
  • Ability to work with minimal supervision.

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