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Customer Success Manager
1 month ago
We're a healthcare startup on a mission to improve the healthcare system by providing innovative solutions to employers and their employees. Our goal is to empower individuals to take control of their healthcare by offering a more personalized and cost-effective approach.
Job Title: Customer Success ManagerWe're seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our clients, identifying their needs, and developing strategies to drive business growth and retention.
Key Responsibilities:- Act as a trusted advisor to our clients, providing guidance and support to achieve their business objectives.
- Manage a book of business, establishing relationships with clients and driving value to retain them.
- Develop a deep understanding of our clients' goals and business objectives, aligning them with our solution to drive success.
- Collaborate with internal teams to advocate for product improvements and drive cross-functional initiatives.
- Work with the Customer Success team to track key account metrics, iterating on strategies to deliver a world-class experience to our clients.
- Act as a change manager for our clients, building trust with their key stakeholders and implementing strategies to make complex change seamless.
- 2+ years of experience in Customer Success or a client-facing role.
- Proactive attitude, strong organizational skills, and a process-oriented mindset.
- Proven track record of meeting or exceeding key metrics.
- Excellent written and verbal communication skills, with the ability to present at all levels of an organization.
- Experience with HubSpot and proficiency in Microsoft Office Suite.
- Competitive salary: $65,000 - $75,000, with a potential 16% annual bonus.
- A generously funded ICHRA for medical, dental, and vision premiums and medical expenses.
- Unlimited personal vacation, in addition to regular company holidays.
- 401(k) with a 4% match that vests over 4 years with a one-year cliff.
- Access to LinkedIn Learning.
- Flexible work arrangements, with the option to work from home or our offices in Richardson, Texas, or Austin, Texas.
- Paid parental leave for new parents.
We're an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are passionate about building a team that reflects our values.
