Senior Customer Success Manager

1 month ago

Dallas, Texas, United States Nexthink Full time
About the Role

This is a key position within the Technical Services team at Nexthink, a global IT Market Category (DEX) pioneer. As a Senior Customer Success Manager, you will be responsible for supporting growth and customer retention in the USA, working closely with a portfolio of strategic customers.

Key Responsibilities
  • Develop and execute comprehensive customer success plans, emphasizing people, processes, and technology, to effectively integrate Nexthink solutions and build DEX maturity.
  • Build relationships with key technical leadership contacts and stakeholders, providing trusted advice and identifying opportunities for Nexthink.
  • Identify new opportunities for Nexthink through Professional Services engagements, upsell/cross-sell of additional services and solutions, and renewal through Value Tracking activities.
  • Collaborate with the Account Team to address critical issues or risks of renewals, ensuring customer satisfaction and loyalty.
  • Host workshops to educate and develop the customer journey in the use of Nexthink products, quantifying the value of outcomes.
  • Participate in quarterly business reviews with key customer stakeholders, communicating progress against the success plan and providing thought leadership on customer maturity.
  • Act as the voice of the customer, providing feedback to Nexthink Product Management, R&D, Sales, and Marketing teams.
  • Foster collaboration within the Nexthink ecosystem, sharing best practices to enhance the customer experience and business outcomes.
Requirements
  • 5-10 years of experience as a Customer Success Manager in the Software Industry, with a strong track record of successful adoption of SaaS solutions.
  • Ability to drive people, process, and technology aspects of a software solution to ensure adoption and value realization.
  • Strong business acumen, with the ability to use business context to generate creative, pragmatic solutions.
  • Entrepreneurial mindset, with the ability to work independently and use good judgment to escalate issues when needed.
  • Technical background or technological savvy to learn Nexthink products and services, technologies, and business.
  • Excellent written, oral, and interpersonal communication skills, with the ability to interact comfortably with senior leaders.
  • Organized and structured, with the ability to facilitate difficult/complex situations.
  • Strong customer-facing and presentation skills, with the ability to communicate complex ideas effectively.
  • Fluent in English (written and verbal).
  • Ability to travel 25-50% within the US, and occasionally internationally.
About Nexthink

Nexthink is a global IT Market Category (DEX) pioneer, shaping the future of how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges and create productive workplaces.

We operate as One Team, connecting, collaborating, and innovating to continuously grow. Our commitment to diversity, inclusion, and equity is second to none, with over 75 nationalities working with us from all cultures and backgrounds.

Total Rewards @ Nexthink

  • We offer one of the most comprehensive and generous benefits plans, including base salary, commission or performance bonus plan, and equity.
  • We provide 100% covered company benefits, including health, dental, vision, life insurance, long-term disability, and accidental death/personal loss coverage.
  • We offer flexible hours, unlimited vacation, 11 company-paid holidays, and 3 extra days for volunteering.
  • We provide free access to professional training platforms to explore your interests and enhance your skills.
  • We offer up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
  • We have a 401(k) plan featuring up to 4% company matching contributions, vesting immediately.
  • We offer bonuses for referring successful hires after three months of continuous employment.

  • Senior Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Proofpoint Full time

    Customer Success MissionWe are seeking a highly skilled Senior Customer Success Manager to join our team at Proofpoint. In this role, you will be responsible for ensuring our customers realize the full value of our products and services, ultimately maximizing renewals and add-on transactions.Key ResponsibilitiesMeet regularly with customers for health checks...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Proofpoint Full time

    At Proofpoint, we're dedicated to protecting our customers' sensitive data and intellectual property from advanced threats and compliance risks.We're seeking a highly skilled Senior Customer Success Manager to join our growing field services team.This is a post-sales, customer-centric role in a fast-paced environment that demands interaction with enterprises...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Mojo Full time

    Customer Success Manager Job DescriptionAt Mojo, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring high levels of customer satisfaction and recognition of ROI. You will drive adoption and outcomes leading to...

  • Customer Success Manager

    1 month ago

    Dallas, Texas, United States RaySecur Full time

    Job OverviewRaySecur is revolutionizing security imaging with cutting-edge technology that provides x-ray-like imaging without harmful x-rays. As a Customer Success Manager, you will be the primary point of contact for clients in the corrections, law enforcement, and private security sectors, guiding them through hardware setup and software...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States SafetyCulture Full time

    About the Role:SafetyCulture is a global SaaS company that helps distributed working teams improve every day. We're a mobile-first operations platform that empowers workers to share their voice and leaders to make informed decisions.As a Customer Success Manager, you'll partner with customers to ensure they achieve their goals through our platform. You'll...

  • Customer Success Representative

    4 weeks ago

    Dallas, Texas, United States M W Logistics Llc Full time

    Job DescriptionJob Title: Customer Success AdvisorM W Logistics Llc is seeking a Customer Success Advisor to provide multi-level operational support and customer service for customers through tracking and tracing activity, ensuring on-time delivery and pick-up.Key Responsibilities:Promptly secure delivery, pick-up and rescheduling appointments, recording...

  • Customer Success Specialist

    4 weeks ago

    Dallas, Texas, United States AED123 Full time

    AED123 is a rapidly growing company that provides Automated External Defibrillator (AED) services to businesses and organizations. We are seeking a highly skilled Customer Success Specialist to join our team and support our customers who sign up for AED Support Plans.Key Responsibilities:Onboard new customers, including communication, setup of accounts and...

  • Customer Success Lead

    4 weeks ago

    Dallas, Texas, United States Monument Software Corp. Full time

    Transform the Self-Storage Industry with Monument Software Corp.Monument Software Corp. is revolutionizing the property management space with its cutting-edge solution for the self-storage industry. As a key member of our team, you will have the opportunity to shape the future of this $30 billion market.Your Role:Develop and maintain strong relationships...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Take Command Health Full time

    About Take CommandTake Command is a pioneering healthcare company dedicated to revolutionizing the health insurance landscape. Our mission is to empower individuals and employers to make informed decisions about their healthcare, driving a more sustainable and equitable system.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our...

  • Senior Account Manager

    4 weeks ago

    Dallas, Texas, United States EMCOR Group Full time

    About Us:EMCOR Group is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. Our company offers a competitive salary and benefits package and is always looking for individuals with the talent and skills required to contribute to our continued growth and success.Job Title: Senior Account ManagerJob...

  • Senior Manager, Fraud Operations

    4 weeks ago

    Dallas, Texas, United States Crunchyroll Full time

    About CrunchyrollWe are a leading provider of anime and manga content to a global community of over 100 million fans.Our mission is to deliver the art and culture of anime to our audience, and to create a safe and secure platform for our users.We are seeking a Senior Manager, Fraud Operations to join our Trust & Safety team and help us enhance our fraud...

  • Caregiver - Senior Care Specialist

    4 weeks ago

    Dallas, Texas, United States Sunrise Senior Living Full time

    Job SummaryAs a Caregiver at Sunrise Senior Living, you will play a vital role in providing exceptional care and services to our residents. You will be responsible for building meaningful relationships with seniors and their families, assisting with daily living activities, and promoting a safe and engaging environment.Key ResponsibilitiesProvide...

  • Senior Operations Manager

    4 weeks ago

    Dallas, Texas, United States Security Finance Full time

    As a Senior Operations Manager at Security Finance, you will be responsible for leading a team towards success. Your exceptional communication skills, customer service, and problem-solving abilities will be essential in achieving this goal. You will be trained to manage the overall operations of a financial branch office, including developing, directing,...

  • Restaurant Senior Kitchen Manager

    4 weeks ago

    Dallas, Texas, United States HHB Restaurant Recruiting Full time

    Job Title: Restaurant Senior Kitchen ManagerJob Summary:We are seeking a highly skilled and experienced Restaurant Senior Kitchen Manager to join our team at HHB Restaurant Recruiting. As a Restaurant Senior Kitchen Manager, you will be responsible for leading a team of restaurant staff in daily tasks, training, and developing them into assets of your...

  • Senior Care Provider

    1 week ago

    Dallas, Texas, United States Erickson Senior Living Full time

    We are seeking experienced Senior Care Providers to join our team at Erickson Senior Living. This is an excellent opportunity to make a positive impact on the lives of our residents and enjoy a rewarding career in senior care.About UsErickson Senior Living is a leading provider of senior living communities with campuses in 11 states. Our mission is to...

  • Senior Project Manager

    1 month ago

    Dallas, Texas, United States Path Construction Full time

    Job OverviewPath Construction is seeking a highly skilled Senior Project Manager to lead our construction projects to success. The ideal candidate will have 7+ years of experience in project management, with a strong background in multi-family residential, retail, and commercial construction.Key Responsibilities:Lead and manage project teams to deliver...

  • Senior Living Sales Representative

    4 days ago

    Dallas, Texas, United States Discovery Senior Living Full time

    About UsDiscovery Senior Living is a leading provider of upscale senior living communities, operating across 40 states with over 250 community locations. Our innovative approach has made us a Great Place to Work, while retaining our family-first culture.Job DescriptionAs a Sales Specialist for our Western US region, you will support the Regional Director of...

  • Senior Project Manager

    1 month ago

    Dallas, Texas, United States Path Construction Full time

    Job OverviewPath Construction is seeking a seasoned Senior Project Manager to lead our commercial construction projects. With a strong background in project management and data center construction, the ideal candidate will possess excellent technical skills, effective communication abilities, and a keen eye for detail.Key Responsibilities:Lead and manage...

  • Client Success Manager

    4 weeks ago

    Dallas, Texas, United States OrderMyGear Full time

    Job Title: Client Success ManagerAt OrderMyGear, we're seeking a seasoned Client Success Manager to lead our client retention and expansion efforts. As a key member of our team, you'll be responsible for building strong relationships with our clients, identifying opportunities for growth, and ensuring they realize maximum value from our products and...

  • Senior Program Manager

    1 month ago

    Dallas, Texas, United States Rehrig Pacific Company Full time

    Job Title: Senior Program ManagerRehrig Pacific Company is seeking a highly skilled Senior Program Manager to drive the effective planning, execution, and completion of Information Technology (IT) projects.Key Responsibilities:Drive the execution of end-to-end products, including project scope, benefits, schedules, and cost plans from concept to successful...