Testing Assistant III
5 days ago
We are a community college that serves over 9,000 students at every stage of their educational journeys. Our mission is to provide a welcoming campus where every person feels valued.
Job SummaryWe are seeking a Testing Assistant III to perform work of moderate difficulty by providing proctoring of tests to students. The successful candidate will provide support to students during testing, maintain appropriate records, and perform clerical duties for the department.
Responsibilities- Administer and proctor a variety of tests, including makeup tests, placement, proficiency, GED, CLEP tests, ESL tests, and certification tests.
- Assist and resolve testing problems for students.
- Monitor students' behavior during testing and ensure test integrity as outlined by the testing instructions.
- Maintain testing documentation and materials, and complete data entry while keeping records confidential and testing materials secure.
- Explain test results to students and communicate next steps.
- Serve as proctor, as needed, in group testing situations and at assigned locations that may be off the main campus.
- Maintain a quiet and secure testing environment.
- Maintain and enforce policies and practices of the Testing Center.
- Perform general clerical work for the department; answer phones and student inquiries, file paperwork, etc.
- Maintain department resources.
- Maintain the Testing Center for daily use.
- Complete duties while maintaining attention to detail.
- Effectively communicate with people in difficult situations and escalate the issue when appropriate.
- Associate's degree (AA) or equivalent from two-year college or technical school; or equivalent combination of education and/or experience.
- Two years customer service experience.
- Some knowledge of Microsoft Office software, i.e., Word, Excel, and Outlook.
- Working skills in customer service.
Previous work experience in an educational environment.
Work EnvironmentThe work environment is typical of an office or administrative setting with moderate noise.
Equal Employment Opportunity StatementElgin Community College does not discriminate against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state, or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.
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Testing Assistant III
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