Lead Client Service Coordinator

1 week ago


Fontana, United States DSV Full time

Position: 3PL Lead Customer Service Representative

Overview: As a pivotal member of the DSV team, the 3PL Lead Customer Service Representative plays a crucial role in fostering strong relationships with clients through exceptional service delivery. This position is integral to ensuring the smooth operation of logistics and supply chain processes.

Key Responsibilities:

  • Client Relationship Management: Build and maintain rapport with clients, addressing inquiries and resolving issues promptly and professionally.
  • Order Processing: Ensure accurate and timely entry of shipping and receiving data for multiple customers, facilitating efficient order fulfillment.
  • Team Leadership: Direct the Customer Service Representative team to meet operational objectives, providing guidance and support to team members.
  • Training and Development: Mentor new and existing associates on standard operating procedures, enhancing their skills in logistics and customer service.
  • Operational Coordination: Manage daily order flow and coordinate special projects within the warehouse to meet client demands.

Customer Service Excellence:

Respond to all client requests in a courteous and timely manner, ensuring that service standards are consistently met. This includes:

  • Processing customer orders and generating necessary documentation.
  • Monitoring inventory levels and product availability.
  • Handling returned merchandise efficiently and ensuring proper credit is issued.

Documentation and Reporting:

Maintain accurate records of shipping and receiving activities, ensuring compliance with quality procedures. Responsibilities include:

  • Preparing activity reports for management review.
  • Researching and resolving discrepancies in shipping and receiving processes.

Qualifications:

Applicants should possess a high school diploma or GED, along with a minimum of one year of experience in a customer service role. Proficiency in MS Office applications, particularly Excel, is required.

Skills and Attributes:

Candidates must demonstrate strong attention to detail, effective communication skills, and the ability to work independently or as part of a team. A commitment to safety and adherence to company policies is essential.



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