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Branch Service Manager

2 months ago

Buffalo, New York, United States Penske Full time
Job Summary:

A highly skilled Branch Service Manager is needed to oversee the maintenance operations at our Penske facility in Buffalo, NY. The successful candidate will be responsible for managing the shop floor, handling minor administrative tasks, and ensuring the location aligns with business objectives and customer demands.

Key Responsibilities:

  • Manage preventative maintenance scheduling, quality, and customer satisfaction
  • Listen to and resolve customer complaints regarding services, products, or personnel
  • Hire, train, and evaluate personnel
  • Assure that each direct report understands the company objectives
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
  • Provide staff with assistance in performing difficult or complicated duties
  • Plan and prepare work schedules, and assign associates to specific duties
  • Attend company meetings to exchange product information and coordinate work activities with other departments
  • Prepare sales and inventory reports for management and budget departments
  • Formulate pricing policies according to profitability requirements
  • Other projects and tasks as assigned by supervisor

Requirements:

  • At least 3 years of previous work experience in diesel shop maintenance required
  • At least 1 year of supervisory experience required
  • Associates Degree (business or technical) or Vo-Tech Graduate preferred
  • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
  • Strong written/oral communication and people management skills required
  • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
  • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Physical Requirements:

  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms
  • The associate must be able to safely work in all weather conditions
  • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg

Benefits:

Penske offers an excellent benefits package to its associates, including competitive pay, comprehensive health insurance, and a 401(k) plan. To learn more, visit our website.