Branch Service Manager

2 weeks ago


Buffalo, New York, United States Penske Full time
Job Summary:

As a Branch Service Manager at Penske, you will be responsible for overseeing the maintenance and repair of our diesel shop. This role requires strong leadership and communication skills, as well as the ability to manage preventative maintenance scheduling, quality, and customer satisfaction.

Key Responsibilities:

Manage preventative maintenance scheduling, quality, and customer satisfaction
Listen to and resolve customer complaints regarding services, products, or personnel
Hire, train, and evaluate personnel
Assure that each direct report understands the company objectives
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
Provide staff with assistance in performing difficult or complicated duties
Plan and prepare work schedules, and assign associates to specific duties
Attend company meetings to exchange product information and coordinate work activities with other departments
Prepare sales and inventory reports for management and budget departments
Formulate pricing policies according to profitability requirements

Requirements:

At least 3 years of previous work experience in diesel shop maintenance required
At least 1 year of supervisory experience required
Associates Degree (business or technical) or Vo-Tech Graduate preferred
Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
Strong written/oral communication and people management skills required
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Physical Requirements:

While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls
The associate must be able to work safely at heights using applicable ladders and elevated working platforms
The associate must be able to safely work in all weather conditions
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg

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