Office Support Specialist

1 week ago


Baltimore, Maryland, United States City of Baltimore, Mayor's Office of Employment Development Full time

Job Title: Office Support Specialist at a Vibrant Company

Position Overview:

This is an office support role that involves various general office and clerical tasks within a dynamic team environment.

  • Provides administrative support to different departments, including Front Desk, Data Entry, Business Services, and Career Development Facilitation.

Key Responsibilities:

  • Front Desk:
    • Receiving and screening inquiries, guiding them to the appropriate department.
    • Providing information to the public or directing them to reliable sources.
    • Operating office equipment such as printers, scanners, and shredders.
    • Organizing and maintaining files.
    • Scheduling appointments, assisting in events and meeting services.
    • Performing additional duties as needed.
  • Data Entry:
    • Assisting customers with training enrollment and career service requests.
    • Collecting job readiness documentation and supporting document uploads.
    • Managing referral assignments and maintaining a tracking system.
    • Performing other required duties.
  • Business Services:
    • Connecting businesses with employment development services.
    • Conducting job matching activities and job development for specific populations.
    • Undertaking other assigned tasks.
  • Career Development Facilitation:
    • Engaging in customer outreach for referral services.
    • Assisting customers with resume completion.
    • Assessing employment needs, skills, and abilities.
    • Conducting workshops to enhance job-seeking skills and motivation.
    • Handling other duties as required.

Key Attributes:

  • Proficiency in office practices, procedures, and equipment.
  • Strong skills in business English, spelling, punctuation, and grammar.
  • Ability to learn and operate various software programs efficiently.
  • Competence in business arithmetic and computations.
  • Excellent verbal and written communication skills.
  • Capacity to build professional relationships and work independently or in a team.
  • Good organizational and multitasking abilities.
  • Commitment to confidentiality and professionalism.
  • Computer literacy in word processing, spreadsheets, and databases.

Required Education & Experience:

Minimum of one year administrative experience.



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