Hotel Front Desk Agent

5 days ago


Devils Lake, North Dakota, United States Sleep Inn & Suites Full time
Hotel Front Desk Agent

We're seeking a professional hotel front desk agent to deliver exceptional experiences for every guest at Sleep Inn & Suites. You'll welcome guests, manage their information, distribute room assignments, and answer inquiries to ensure an excellent stay.

Key Responsibilities:
• Manage room bookings in-person, online, and through incoming calls, responding to guests' needs regarding available rooms, amenities, rates, special requests, and rewards programs
• Collaborate with the housekeeping staff to ensure rooms are prepared for new guests
• Maintain accurate records of all hotel guest account information
• Address customer complaints when necessary
• Welcome, register, check-in, and check-out guests, providing keys and room numbers, and recording credit card information

Qualifications:
• Excellent time management, organizational, customer service, and interpersonal skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent
• Familiarity with Microsoft Office and reservation management systems
• Ability to handle telephone calls and stressful situations comfortably

The estimated salary range for this position is $25,000 - $35,000 per year.

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