Front Desk Agent

4 months ago

Salt Lake City, United States Hyatt Place Salt Lake City Air Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Get comfortable at the newly renovated Hyatt Place Salt Lake City Airport. This hotel offers free airport shuttle service to SLC, 24/7 dining options, and pet friendly rooms. Enjoy easy access to downtown, Temple Square, Convention Center, Vivint Home Smart Arena, and the Maverick Center, or take a 40-minute drive to Utahs major ski areas.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    3 weeks ago

    Salt Lake City, United States Concord Hospitality Full time

    Front Desk Agent (PT/FT) We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Agent Graveyard

    1 week ago

    Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential!We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Front Desk Agent Graveyard

    7 months ago

    Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Front Desk Agent Graveyard

    3 weeks ago

    Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential!We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Front Desk Agent

    4 weeks ago

    Lake Mary, United States Highgate Hotels Full time

    The Front Office Agent is responsible for delivering exceptional, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This role also involves maximizing room revenue and occupancy. Candidates must b Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    7 months ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...

  • Front Desk Agent

    7 months ago

    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Front Desk Agent

    1 month ago

    Park City, United States Westgate Resorts & Spa Full time

    There are no do-overs with vacations. As the Front Desk Agent, you know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every g Front Desk, Agent, Hotel

  • Front Desk Agent

    4 months ago

    Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full time

    Property Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...

  • Front Desk Agent

    1 week ago

    Salt Lake City, United States POWDR Adventure Lifestyle Corporation Full time

    Front Desk Agent - Iron Blosam at Snowbird Location: Salt Lake City, Utah Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the...

  • Front Desk Agent

    3 months ago

    Watford City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - The Inn at Hunters Run [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    3 months ago

    Silver City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Holiday Inn Express Silver City [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    7 months ago

    Lake Charles, United States Golden Nugget Hotels & Casinos Full time

    Overview: Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving...

  • Front Desk Agent

    4 months ago

    Lake Forest, United States Homewood Suites & Hampton Irvine Full time

    Homewood/Hampton Inn Irvine Spectrum is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service that reflects Hilton's commitment to excellence. Your role will involve welcoming guests, managing...

  • Front Desk Agent

    2 weeks ago

    South Lake Tahoe, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: AD6A4CD7FB39407BBA65C28D1C77AFD6 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    4 weeks ago

    South Lake Tahoe, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 8740DF1FAD784813AD1EA2F8CFCCC0C8 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Hotel Front Desk Agent

    2 months ago

    Culver City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Four Points Culver City [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent- PT

    3 weeks ago

    Cathedral City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Doubletree Golf Resort Palm Springs [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    4 weeks ago

    Park City, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 4A466F07A70C4D2EBC8BC0E7EB3FFB09 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Team Member

    3 weeks ago

    Salt Lake, Utah, United States Marriott Salt Lake at City Creek Full time

    About UsAt Marriott Salt Lake at City Creek, we're dedicated to providing exceptional customer experiences. As a Front Desk Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Job Description:We're seeking an experienced professional with excellent communication skills to join our team as a Front Desk...