Front Desk Agent Graveyard

1 day ago


Salt Lake City, United States The Grand America Hotel Full time
Graveyard shift plus pay differential

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Responsibilities:

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
  • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.

Qualifications:

  • Experience in OPERA preferred.
  • Must possess excellent communication skills.
  • Ability to work as part of a team and follow instructions.
  • Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavy weight.
  • Excellent interpersonal, communication, and customer service skills.


  • Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...


  • Tahoe City, United States Granlibakken Tahoe Full time

    Job Summary Position start date April 1, 2024 Are you friendly and able to work in a multi-paced environment? The Graveyard Front Desk Agent attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Benefits Insurance - Health, Dental & Life Bonus Program Paid Vacation Profit Sharing Plan Pool, Gym & Recreation Use...


  • Tahoe City, United States Granlibakken Tahoe Full time

    Job Summary Position start date December 1, 2024 Are you friendly and able to work in a multi-paced environment? The Graveyard Front Desk Agent attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Benefits Insurance - Health, Dental & Life Bonus Program Paid Vacation Profit Sharing Plan Pool, Gym & Recreation Use...

  • Front Desk Agent

    3 days ago


    Salt Lake City, United States Concord Hospitality Full time

    Front Desk Agent (PT/FT) We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Agent

    2 weeks ago


    Lake Mary, United States Highgate Hotels Full time

    The Front Office Agent is responsible for delivering exceptional, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This role also involves maximizing room revenue and occupancy. Candidates must b Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    6 months ago


    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...


  • Salt Lake, Utah, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling registration and checkout processes, and maintaining a clean and organized front desk area.Key ResponsibilitiesGuest Services: Greet and...

  • Front Desk Agent

    6 months ago


    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Front Desk Agent

    3 weeks ago


    Park City, United States Westgate Resorts & Spa Full time

    There are no do-overs with vacations. As the Front Desk Agent, you know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every g Front Desk, Agent, Hotel

  • Front Desk Agent

    2 months ago


    Sioux City, United States The Warrior Hotel Group Full time

    We are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at The Warrior Hotel. Job duties include:Guest Services: 90%Approach all encounters with guests and employees in a friendly, service-oriented manner. Anticipa Front Desk, Agent, Hotel

  • Front Desk Agent

    3 months ago


    Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full time

    Property Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...

  • Front Desk Agent

    3 weeks ago


    Johnson City, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Pay Starts at $15 per hour. Weekends re Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    2 months ago


    Watford City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - The Inn at Hunters Run [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    2 months ago


    Kansas City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Tiffany Springs [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    4 weeks ago


    Kansas City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Kansas City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    4 weeks ago


    South Lake Tahoe, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, handling reservations, and managing the front desk operations.Key ResponsibilitiesRegister guests, handle check-ins and check-outs, and manage room assignmentsAnswer guest inquiries, handle requests, and provide...

  • Front Desk Agent

    4 months ago


    Salt Lake City, United States Hyatt Place Salt Lake City Air Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 months ago


    Panama City Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Woodspring Suites Panama City Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    3 weeks ago


    Cathedral City, California, United States Aimbridge Hospitality Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the DoubleTree Golf Resort Palm Springs. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay experience for our guests.Responsibilities:Registration and check-in of...

  • Front Desk Agent

    6 months ago


    Lake Charles, United States Golden Nugget Hotels & Casinos Full time

    Overview: Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving...