Lead Customer Experience Consultant

3 weeks ago


Nederland, Colorado, United States Jacobs Douwe Egberts Professional Full time

Opportunity for a Senior Customer Experience Consultant

We are seeking a dedicated Senior Customer Experience Consultant to enhance our operations. This role is ideal for individuals with a robust background in client relations and a commitment to elevating customer satisfaction.

Key Responsibilities:

  • Deliver expert insights to various departments utilizing data analysis
  • Monitor operational metrics and proactively manage team responsibilities
  • Ensure uniformity in processes and supervise their implementation
  • Identify opportunities for process enhancements and execute effective solutions
  • Engage in significant projects and oversee minor initiatives
  • Mentor team members to boost overall performance

Qualifications:

  • Relevant Bachelor's or Master's degree with 1-3 years of experience in a related field
  • Customer-oriented with strong analytical capabilities
  • Proactive individual who can take initiative and achieve results
  • Exceptional communication and leadership skills

Additional Perks:

  • 25 vacation days and 12 ADV days
  • Attractive pension scheme
  • Discounts on company offerings

If you are interested in contributing to a diverse and inclusive environment within a global organization that values your input, consider this Senior Customer Experience Consultant position at Jacobs Douwe Egberts Professional.



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