Lead Customer Experience Consultant
3 weeks ago
Opportunity for a Senior Customer Experience Consultant
We are seeking a dedicated Senior Customer Experience Consultant to enhance our operations. This role is ideal for individuals with a robust background in client relations and a commitment to elevating customer satisfaction.
Key Responsibilities:
- Deliver expert insights to various departments utilizing data analysis
- Monitor operational metrics and proactively manage team responsibilities
- Ensure uniformity in processes and supervise their implementation
- Identify opportunities for process enhancements and execute effective solutions
- Engage in significant projects and oversee minor initiatives
- Mentor team members to boost overall performance
Qualifications:
- Relevant Bachelor's or Master's degree with 1-3 years of experience in a related field
- Customer-oriented with strong analytical capabilities
- Proactive individual who can take initiative and achieve results
- Exceptional communication and leadership skills
Additional Perks:
- 25 vacation days and 12 ADV days
- Attractive pension scheme
- Discounts on company offerings
If you are interested in contributing to a diverse and inclusive environment within a global organization that values your input, consider this Senior Customer Experience Consultant position at Jacobs Douwe Egberts Professional.
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