Dental Insurance Customer Service Representative

4 weeks ago


Concord, New Hampshire, United States Northeast Delta Dental Full time
About the Role

We are seeking a highly skilled and customer-focused Dental Insurance Customer Service Representative to join our team at Northeast Delta Dental. As a key member of our customer service team, you will be responsible for providing exceptional service to our subscribers, producers, groups, and dental offices.

Key Responsibilities
  • Respond to customer inquiries in a timely and accurate manner regarding Delta Dental products and claims.
  • Work collaboratively with internal departments to resolve customer issues.
  • Authorize adjustments to billing to resolve customer service issues.
  • Maintain positive relationships with dental office staff to ensure a positive image of Northeast Delta Dental.
  • Compose and send written correspondence to subscribers and purchasers to answer questions and clarify benefits.
Requirements
  • Two years of related experience or equivalent training, experience, and/or education.
  • Bilingual skills a plus.
  • A happy attitude and ability to work well under pressure.
  • Excellent communication skills, both written and verbal.
  • Highly organized and goal-oriented.
Work Schedule

The work schedule for this position is Monday - Friday, 8:50 a.m. - 5:00 p.m. This is an onsite position located at One Delta Drive in Concord, NH.

Northeast Delta Dental is proud to be an equal opportunity employer.



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