Dental Insurance Customer Service Representative

4 days ago


Concord, New Hampshire, United States Northeast Delta Dental Full time
Job Title: Dental Insurance Customer Service Representative

We are seeking a highly skilled and customer-focused Dental Insurance Customer Service Representative to join our team at Northeast Delta Dental in Concord, NH.

Job Summary:

The Dental Insurance Customer Service Representative will be responsible for responding to customer inquiries, resolving billing issues, and providing excellent customer service to our subscribers and dental office personnel.

Key Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner
  • Resolve billing issues and coordinate with other departments to resolve customer service issues
  • Work collaboratively with internal department personnel to resolve customer inquiries
  • Authorize adjustments to billing to resolve customer service issues
  • Work with dental office personnel to clarify subscriber's coverage level, identify allowable procedures, and resolve billing issues
  • Maintain positive rapport with dental office staff members to ensure a positive image of Northeast Delta Dental

Requirements:

  • Two years of related experience, or equivalent training, experience, and/or education
  • Bilingual skills a plus
  • A happy attitude and warm and empathetic demeanor with customers
  • Excellent communication skills, both written and verbal
  • Highly organized and goal-oriented with strong problem-solving skills

Work Schedule:

The work schedule for this position is Monday - Friday, 8:50 a.m. - 5:00 p.m. This is an onsite position located at One Delta Drive in Concord, NH.

Equal Opportunity Employer:

Northeast Delta Dental is proud to be an equal opportunity employer.



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