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Billing Operations Manager

2 months ago

Atlanta, Georgia, United States Troutman Pepper Full time

At Troutman Pepper, we are dedicated to fostering a workplace that values talent, motivation, and creativity. Our commitment to employee support and advancement, along with our focus on inclusion and innovation, is essential for building a stronger future.

We are excited to present the opportunity for the position outlined below.

The Billing Operations Manager oversees all facets of the firm's billing team, including team management, workflow coordination, and professional development. This role serves as a critical information and quality control manager for the group. The ideal candidate possesses extensive knowledge of legal billing processes and a comprehensive understanding of various eBilling platforms such as BillBlast, eBilling Hub, and Aderant.

Key Responsibilities:

  • Delivers comprehensive updates regarding billing operations to management.
  • Prepares and reviews reports on a daily, weekly, or monthly basis as needed.
  • Administers the BillBlast and other eBilling vendor platforms.
  • Oversees the implementation of eBilling for new clients, transitions to new systems, matter setups, timekeeper approvals, budgets, and appeals.
  • Monitors and reviews billing transactions to ensure efficiency, accuracy, completeness, and compliance with client and firm policies.
  • Develops strategies to enhance workflow efficiency.
  • Collaborates with departmental leaders to resolve billing inefficiencies.
  • Addresses inquiries related to billing, ensuring a high level of customer service.
  • Acts as a liaison between the legal team, billing team, and other divisions.
  • Manages a team of approximately 10 billing specialists.
  • Identifies opportunities for the professional growth of team members.
  • Works with leadership to train and develop team members.
  • Maintains clear expectations for the team and monitors compliance.
  • Utilizes technology to maximize efficiency while upholding professionalism.
Qualifications:
  • Ability to thrive in a deadline-driven environment, managing multiple priorities.
  • Extensive knowledge of operational strategies and business models for billing.
  • Strong understanding of eBilling application functionalities.
  • Familiarity with Aderant, Elite, or 3E software systems.
  • Knowledge of Legal Electronic Data Exchange Standard (LEDES) billing formats.
  • Proven leadership skills with a focus on personnel and process improvement.
  • Ability to establish and maintain positive working relationships with attorneys and staff.
  • Strong project management skills with the ability to prioritize effectively.
  • Excellent written and verbal communication skills.
  • Detail-oriented with a commitment to accuracy.
  • Strong analytical, organizational, interpersonal, and presentation skills.
  • Capable of analyzing complex issues and implementing solutions.
  • Proficient in Microsoft Word and Excel.
Education and Experience:
  • B.A. or B.S. degree preferred; equivalent knowledge, skills, and experience will be considered.
  • A minimum of five (5) years of progressive billing experience with supervisory responsibilities.
  • Proven track record as a skilled team manager with improved performance outcomes.
  • Experience in a law firm is required.
#LI-Remote

This position description outlines the general content and requirements for the role. The statements contained herein are not exhaustive, and additional duties may be assigned based on business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity:
Troutman Pepper adheres to a policy of equal opportunity in all employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, or any other classification protected by law.

Compensation: Compensation is dependent on various factors, including position, location, education, training, and experience.