Billing Manager
4 weeks ago
At Troutman Pepper, we are seeking a highly skilled and experienced Billing Manager to join our team. The successful candidate will be responsible for managing all aspects of the firm's Billing team, including personnel management, workflow coordination, and team growth and development. The Billing Manager will act as an information and quality control manager for the group, ensuring accuracy, completeness, and timeliness of Billing transactions and activities.
Key Responsibilities:
- Provide holistic updates about billing to Upper Management.
- Review and/or prepare daily, weekly, or monthly reports as required.
- Develop strategies and tactics to optimize workflow.
- Work with attorneys and Legal support to design and develop invoicing to meet client needs and guidelines.
- Address and respond to customer inquiries about billing, providing a high level of customer service.
- Act as a liaison and escalation point between the Legal team, Billing team, and other Troutman divisions.
- Act as departmental representative at various meetings.
- Monitor timekeeping policies and procedures to ensure client guidelines are followed.
- Oversee the Billing process and ensure successful monthly close cycle.
- Recruit and hire qualified staff; responsible for assuring the proper staffing.
- Supervise and monitor Billing staff.
- Manage, develop, and advocate for the Billing team; identifies areas of opportunity for individual team member's development and works with leadership and the team trainer to train and develop team members.
- Holds regular One-on-One and departmental meetings with team members.
- Conducts mentoring/development discussions with direct reports.
- Maintains team expectations to ensure that they are understood by each team member and monitors them for compliance; evaluates direct report's performance.
- Addresses personnel issues as needed and in a timely manner.
- Utilizes technology resources to maximize efficiency while maintaining the highest level of professionalism.
- Exercises considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff.
- Ability to work and deliver in a fast-paced under pressure.
- Highly knowledgeable in operational strategies/business models for Billing.
- Highly knowledgeable in Billing application functionality/capabilities.
- Understands various software systems applicable to the law firm billing, cash application, and collection functions.
- Ability to lead a team, focusing on personnel and process improvement.
- Has strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously.
- Possesses excellent written and verbal communication skills.
- Has analytical, organizational, interpersonal, and presentation skills.
- Capable of analyzing complex problems and recommending and/or implementing solutions.
- Proficient in the use of Microsoft Word and Excel.
- Bachelor's degree; any combination of training, skills, and experience to perform the core responsibilities of the position may be considered.
- Demonstrated experience as a manager of a large team in a high-volume environment, with a track record of improved performance.
- Experience in a law firm is preferred.
- Experience with Electronic Billing preferred.
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