Service Coordinator Associate

4 days ago


Wood Dale, Illinois, United States KKT Chillers USA Full time
Job Overview

We are seeking a highly skilled and organized Field Service Dispatch Coordinator to join our team at KKT Chillers USA. This role will be responsible for dispatching, communication, and tracking of all field work performed, ensuring timely and effective service delivery to our customers.

Key Responsibilities:
  • Answer phones and assist the Service Manager to ensure all customers receive timely service.
  • Receive and dispatch calls after hours on a rotating schedule via company phone and laptop.
  • Verify appointment details with service providers prior to scheduled service.
  • Communicate and resolve issues on open service tickets in a timely manner.
  • Schedule follow-up visits and order parts as necessary.
  • Report service work into the Service Software accurately and promptly.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum 2 years' experience in a service dispatch, HVAC, or medical field preferred.
  • Above average proficiency in MS Excel, Outlook, PowerPoint, and Word.
Salary Information:

The estimated salary for this position is $45,000 - $60,000 per year, based on location and industry standards.



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