Customer Service Representative

5 days ago


Midlothian, Virginia, United States Cindy Shumaker - State Farm Agent Full time
Job Overview

Cindy Shumaker - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Customer Engagement: Engage with clients through various channels to provide friendly and efficient assistance with policy inquiries, updates, and claims.
  • Policy Support: Utilize digital tools and platforms to connect with clients and provide proactive support to enhance customer satisfaction.
  • Team Collaboration: Collaborate with a dynamic team to ensure timely and effective issue resolution.
  • Client Communication: Develop and maintain strong relationships with clients through effective communication and issue resolution.
Requirements
  • Education: High school diploma or equivalent; college degree is a plus.
  • Communication Skills: Excellent written and verbal communication skills.
  • Technical Skills: Familiarity with digital communication tools and platforms.
  • Customer Service Skills: Previous customer service experience is a plus, but not required.
Perks
  • Competitive Salary: Competitive base salary with performance-based incentives.
  • Benefits Package: Comprehensive benefits package, including health insurance and retirement plans.
  • Professional Development: Opportunities for professional development and career advancement.
  • Work-Life Balance: Emphasis on work-life balance.


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