Customer Service Supervisor

4 days ago


Glacier National Park, United States Pursuit Collection Full time
Job Description
We are seeking an experienced Front Desk Supervisor to join our team at Pursuit Collection. As a key member of our operations team, you will be responsible for managing all aspects of Front Desk operations, ensuring seamless coordination with various departments and managers. Your expertise in guest service, problem-solving, and communication will be instrumental in driving sales growth, improving customer satisfaction, and fostering a positive work environment.

About the Role
This is a high-profile opportunity to join our dynamic team as a Front Desk Supervisor. You will be working in a fast-paced environment, handling multiple tasks simultaneously, and making decisions that impact guest satisfaction. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities
- Oversee the daily operations of the Front Desk, ensuring efficient and effective service delivery
- Manage staff performance, providing coaching, feedback, and guidance as needed
- Develop and implement strategies to improve guest satisfaction and increase sales
- Collaborate with other departments to ensure seamless coordination and optimal guest experiences
- Analyze data and make informed decisions to drive business results

Requirements
- Hotel Management degree or 1-2 years related management experience required
- 1-2 years previous hotel front desk experience required
- Proven track record of success in a leadership role, with a focus on customer service and employee engagement
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
- Ability to work in a fast-paced environment, with a focus on attention to detail and accuracy

Salary and Benefits
- Competitive salary: $18.00/hour
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Free access to Pursuit attractions and 50% off for friends
- Discounts on hotel stays, dining, and retail
- Access to subsidized mental health and wellness resources
- Housing accommodations available

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