Customer Service Representative

2 weeks ago


Yosemite National Park, United States Aramark Full time
About the Role

We are seeking a skilled and courteous Customer Service Representative to join our team. As a key member of our hospitality staff, you will play a vital role in ensuring exceptional guest satisfaction.

Key Responsibilities
  • Greet and provide top-notch customer service to guests while anticipating their needs.
  • Supply guests or travelers with directions, travel information, and other essential details such as available services and points of interest.
  • Book reservations, rentals, and coordinate registration processes seamlessly.
  • Operate a register and/or software system to complete cash and credit card transactions accurately.
  • Answer phone calls and deliver messages as needed, maintaining excellent communication skills.
  • Maintain a positive attitude and provide exceptional customer service to guests, customers, clients, co-workers, etc.
  • Coordinate resolution of guest concerns efficiently.
  • Communicate closely with all departments to ensure a seamless guest experience.
Requirements and Qualifications
  • Prior guest services experience is required for this position.
  • Previous cash handling experience is preferred.
  • Demonstrates excellent customer service skills and interpersonal and communication skills, both verbal and written.
  • Demonstrate organizational skills, accuracy, and attention to detail.
What We Offer

We offer a competitive salary of $17.60 per hour. Our company values diversity and equal employment opportunities for all employees. If you're passionate about delivering exceptional customer experiences and possess excellent communication skills, we encourage you to apply.



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