Customer Service Representative

7 hours ago

Elkins Park, United States Always Best Care Senior Service Full time

The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. When the telephony calls have been completed then, the Customer Service Telephony Representative will focus on completing follow-up calls regarding the change of a caregiver, and assisting clients with completion of surveys about services that they receive. The Customer Service Telephony Representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. When the call volume is low, the Customer Service Telephony Representative will aid the Customer Service Department with scheduling fill-ins, and any additional activities that are needed. The Customer Service Telephony Representative will work Tuesday thru Saturday from 8:00a to 4:30p. DUTIES AND RESPONSIBILITIES Review Telephony & make follow-up reminder calls as needed. Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Complete/Update reports assigned. Completing Special Projects assigned by leadership team. Notify supervisor of ongoing problems. Performs other related duties assigned. COMMUNICATIONS Assures the confidentiality of all communication, including written, verbal and computer information. Paying special attention to management and company proprietary or confidential topics, data, and plans which you may be privy to in this position. Manages schedule and time in accordance with duties. Organizes and facilitates project/program specific meetings and training as necessary to successfully complete tasks. Maintains an open-door policy to resolve client and staff concerns. Maintains confidentiality of patient information adhering to HIPAA regulations. PROFESSIONAL STANDARDS Maintains a professional standard of conduct, projecting a positive image of the agency always. Complies with operational protocols and safety policies and procedures. Adheres to all policies and practices of the agency to maintain established Standards of Care. Adheres to all human resource policies set forth in the application operational practices. PROFESSIONAL DEVELOPMENT Continually strive to improve by broadening and deepening knowledge through activities such as formal education, attendance at workshops, conferences, participation in professional and related organizations, and individual study and reading. Attends mandatory educational sessions. QUALIFICATIONS High School diploma or GED equivalent required. Strong customer service skills and previous customer service experience. Knowledge of medical terminology/Coding experience necessary Problem solving skills. Data Entry Skills Multitasking Computer skills and proficiency in Microsoft Office Suite Excellent verbal and written communication skills Able to maintain confidentiality. Able to work under minimal supervision. REQUIRED EDUCATION/EXPERIENCE High School Diploma or GED equivalent required Strong customer service skills & 2 years of previous customer service experience (i.e. scheduling, taking inbound calls and making outbound calls) 2 years of experience with case management systems Knowledge of medical terminology Problem solving skills Data entry skills Excellent computer skills and proficiency in Microsoft Office suite Excellent verbal and written communication skills Able to maintain confidentiality Able to work under minimal supervision

  • Customer Service Representative

    1 week ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Job Title: Customer Service RepresentativeAre you a motivated and enthusiastic individual looking for a rewarding career in customer service? Do you have a passion for helping others and providing exceptional customer experiences? If so, we may have the perfect opportunity for you!Job Summary:We are seeking a highly skilled and dedicated Customer Service...

  • Customer Service Representative

    2 weeks ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients. **Responsibilities** * Establish and...

  • Customer Service Representative

    4 weeks ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients. **Responsibilities** * Establish and...

  • Customer Service Representative

    1 week ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.ResponsibilitiesEstablish and maintain...

  • Customer Service Representative I

    6 days ago

    Elkins Park, United States Della Infotech Full time

    Duties: Duties Communicate and resolve inquiries with customers via email. Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Assist with facilitating returns or...

  • Sr. Customer Service Representative

    17 hours ago

    Elkins Park, United States MAXIMUS Full time

    Description & Requirements Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you We are currently looking for Sr. Customer Service Representatives to support our CA Lifeline program. This position will help determine eligibility, handle inbound calls and other forms of communication This is a remote...

  • Customer Service Representative

    4 weeks ago

    Elkins, West Virginia, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Experience Representative

    3 weeks ago

    Monterey Park, California, United States Service King Full time

    Job Title: Associate Customer Experience RepresentativeWe are seeking a highly skilled and customer-focused Associate Customer Experience Representative to join our team at Service King. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring a seamless repair experience for our...

  • Retail Sales Associate

    4 weeks ago

    Elkins, West Virginia, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate & Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 months ago

    Estes Park, United States Domino's Pizza LLC Full time

    Customer Service Representative. Duties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, prov Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Service

  • Customer Service Representative

    5 months ago

    Winter Park, United States M. Coast Enterprise Full time

    The customer comes first within the hospitality industry and that is no exception at M. Coast. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Patient Service Representative

    2 months ago

    Elkins Park, United States Solis Mammography Full time

    Patient Service Representative - Part Time Looking to elevate your career? Join us! Location: Elkins Park, PA Hours: Part Time - Monday - Friday Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology...

  • Customer Service and Field Marketing Representative

    3 months ago

    Elkins Park, United States FreedomPay Full time

    The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...

  • Customer Service Representative

    3 weeks ago

    Shavano Park, Texas, United States Circle K Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service, operating the cash register, and making purchase suggestions to customers. You will also have the opportunity to gain entry-level management experience by...

  • Customer Service Representative

    1 week ago

    Lexington Park, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, w Customer Service Representative, Customer Service, Representative, Client Service, Animal Care, Retail

  • Customer Service Representative

    3 weeks ago

    Baldwin Park, California, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a major role in ensuring our customers have a positive experience when shopping with us.Key ResponsibilitiesProvide exceptional customer service by greeting,...

  • Customer Service Representative

    3 months ago

    Orange Park, United States VCA Animal Hospitals Full time

    VCA All Animal Hospital is hiring a Client Service Representative to join our team! About Us At VCA All Animal Hospital we are a small animal general practice, with 4 DVM's, and are AAHA accreditation. We offer boarding and bath services. This positi Customer Service Representative, Customer Service, Representative, Animal Care, Retail, Animal

  • Customer Service Representative

    1 week ago

    Litchfield Park, Arizona, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    3 days ago

    Iowa Park, United States Waste Connections Full time

    Waste Connections - 1201 West Smith Ave [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...

  • Customer Service Representative

    3 weeks ago

    Machesney Park, Illinois, United States Foresight Financial Group, Inc. Full time

    Job Title: Customer Service RepresentativeAt Foresight Financial Group, Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in ensuring that our customers receive exceptional service and support.Job Summary:The Customer Service Representative will be...