Customer Service Professional

3 weeks ago


Clifton, New Jersey, United States Cupo Insurance Agency Full time
Commercial Lines Customer Service Representative Opportunity
Cupo Insurance Agency is seeking a results-driven and personable Commercial Lines Customer Service Representative to join our team. This exciting opportunity offers a chance to make a meaningful impact on our clients' lives while growing and developing your skills in a dynamic work environment.

About the Role
You will be responsible for providing exceptional customer service to our commercial clients, handling administrative tasks related to commercial insurance accounts, and coordinating policy renewals. You will also be the primary point of contact for commercial lines services, building strong relationships with clients and underwriters.

Your Key Responsibilities
• Assist clients with inquiries about commercial lines policies and provide timely and accurate information
• Handle administration and servicing of commercial insurance accounts to ensure all policy documents are up-to-date and in compliance
• Coordinate and process policy renewals to ensure continuous coverage for clients
• Address and resolve any policy-related issues or concerns raised by clients
• Build and maintain strong relationships with clients and underwriters

Requirements
To succeed in this role, you will need:
• A minimum of 5 years of experience in commercial lines customer service
• A N.J. Property and Casualty License
• Excellent communication and interpersonal skills
• Strong organizational skills to multitask and manage time efficiently
• Proficiency with common office software, experience with AMS360 a plus

Compensation and Benefits
You will enjoy a competitive annual base salary based on experience, comprehensive benefits package, including PTO, health insurance, life insurance, disability insurance, a mon-Fri schedule, and a retirement plan.

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