Business Process Analyst

4 weeks ago


New York, New York, United States Building Service 32BJ Benefit Funds Full time
Job Description

About Us:
Building Services 32BJ Benefit Funds is a leading organization responsible for administering benefits to over 100,000 SEIU 32BJ members. Our mission is to provide high-quality benefits and services, embodying five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork. We drive innovation, equity, and technology insights to improve the lives of our members and their families.

Position Summary:
As a Business Process Analyst, you will play a key role in delivering data-driven products that support 32BJ Health Fund's mission. You will identify, implement, and support business operations projects and processes for automation, working closely with the Process & Quality Engineering team. Your responsibilities will include analyzing data to create and maintain new systems, streamlining existing processes, and supporting additional operational and administrative needs within the team.

Key Responsibilities:
  • Solicit, review, analyze, create, and maintain business requirements documentation
  • Build strong working relationships with team members, vendors, and stakeholders
  • Evaluate, develop, and implement/improve Health Fund processes and systems using SQL and other programming languages
  • Engage vendors, stakeholders, and teams to manage risks and resolve issues
  • Monitor and track multiple projects and tasks simultaneously
  • Analyze and interpret data to identify operational trends and quality opportunities for improvement
  • Perform data validation, quality review, and create test cases
  • Work with business and support leads to map out and document project processes
  • Identify and document progress updates, issues logs, and other tools to ensure project success
  • Provide operational support for ad hoc projects and ensure project deliverables are met
  • Support the implementation and maintenance of Data Governance policy requirements and standards

Qualifications:
  • Bachelor's degree or equivalent experience
  • 2+ years of experience in identifying processes for improvement, leading requirements gathering, and writing business requirements
  • Prior experience with data warehousing projects and SDLC; experience with data migration projects is highly desirable
  • Advanced proficiency in Microsoft Office Suite, including Word, PowerPoint, and Visio; Expert proficiency in Excel
  • Proficient in SQL and SQL Server Management Studio
  • Proficiency with dashboards software such as Tableau, QlikView, or Power BI
  • Knowledge of Microsoft Dynamics CRM Platform is preferred


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