Business Process Analyst
4 weeks ago
About Us:
Building Services 32BJ Benefit Funds is a leading organization responsible for administering benefits to over 100,000 SEIU 32BJ members. Our mission is to provide high-quality benefits and services, embodying five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork. We drive innovation, equity, and technology insights to improve the lives of our members and their families.
Position Summary:
As a Business Process Analyst, you will play a key role in delivering data-driven products that support 32BJ Health Fund's mission. You will identify, implement, and support business operations projects and processes for automation, working closely with the Process & Quality Engineering team. Your responsibilities will include analyzing data to create and maintain new systems, streamlining existing processes, and supporting additional operational and administrative needs within the team.
Key Responsibilities:
- Solicit, review, analyze, create, and maintain business requirements documentation
- Build strong working relationships with team members, vendors, and stakeholders
- Evaluate, develop, and implement/improve Health Fund processes and systems using SQL and other programming languages
- Engage vendors, stakeholders, and teams to manage risks and resolve issues
- Monitor and track multiple projects and tasks simultaneously
- Analyze and interpret data to identify operational trends and quality opportunities for improvement
- Perform data validation, quality review, and create test cases
- Work with business and support leads to map out and document project processes
- Identify and document progress updates, issues logs, and other tools to ensure project success
- Provide operational support for ad hoc projects and ensure project deliverables are met
- Support the implementation and maintenance of Data Governance policy requirements and standards
Qualifications:
- Bachelor's degree or equivalent experience
- 2+ years of experience in identifying processes for improvement, leading requirements gathering, and writing business requirements
- Prior experience with data warehousing projects and SDLC; experience with data migration projects is highly desirable
- Advanced proficiency in Microsoft Office Suite, including Word, PowerPoint, and Visio; Expert proficiency in Excel
- Proficient in SQL and SQL Server Management Studio
- Proficiency with dashboards software such as Tableau, QlikView, or Power BI
- Knowledge of Microsoft Dynamics CRM Platform is preferred
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