IT Business Analyst

4 weeks ago

New York, New York, United States City of New York Full time

About the Role:

The City of New York is seeking an IT Business Analyst to join our Business Relationship Management team. As a key member of our team, you will work directly with business teams to gain an in-depth understanding of their business processes, collect their current pain points, identify inefficiencies, research, and then recommend possible technological solutions to improve their operations.

Key Responsibilities:

  • Be a liaison between business units and IT&T and ultimately developing strong relationships with NYC DOT business teams.
  • Analyze as is systems, business processes and operational procedures.
  • Gather, analyze and document business requirements.
  • Create UML diagrams that improve the business and technical teams understanding of requirements.
  • Write and maintain software requirements specification documents, as well as create and manage the associated product backlog.
  • Effectively communicate software requirements to technical staff.
  • Support technology adaptation by conducting training sessions, providing training materials and establishing feedback loops.
  • Perform functional testing, and requirements testing, as well as collaborate with quality assurance specialists to ensure only high quality software is delivered.
  • Report and prioritize defects found during quality assurance and user acceptance testing cycles.
  • Perform data analysis by querying relational databases using SQL and Microsoft Excel.
  • Troubleshoot reported software issues and perform incident management.

Requirements:

  • A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
  • An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
  • A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
  • Education and/or experience which is equivalent to "1", "2", or "3" above.

About the City of New York:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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