Business Process Analyst
4 weeks ago
Building Services 32BJ Benefit Funds is a leading organization that administers benefits to over 100,000 SEIU 32BJ members. Our mission is to provide high-quality benefits and services, embodying five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork.
We leverage cutting-edge technology, including M365, Dynamics 365 CRM, and Azure, to drive innovation and equity. Our data insights have influenced health insurance legislation and proposed new health policies.
Learn more about our culture and contributions to our members by watching our video.
Job SummaryAs a Business Process Analyst, you will play a key role in delivering data-driven products that support 32BJ Health Fund's mission. You will identify, implement, and support business operations projects and processes for automation.
Key Responsibilities- Analyze data to create and maintain new systems and/or streamline existing processes.
- Build strong working relationships with team members, vendors, and stakeholders.
- Evaluate, ideate, develop, and implement/improve Health Fund existing processes and/or systems.
- Engage vendors, stakeholders, and other teams/departments to manage risks and timely resolution of issues.
- Monitor and track multiple project and associated tasks simultaneously.
- Analyze and interpret data to identify operational trends, patterns, and quality opportunities for improvement or new processes.
- Perform data validation, quality review, create test cases, and perform UAT.
- Work collaboratively with business and support leads to map out and document project process.
- Identify and document progress updates, issues logs, and other tools to ensure project run smoothly.
- Provide operational support to teams for ad hoc projects, as needed.
- Support the implementation and maintenance of Data Governance policy requirements and standards for data and data systems within your domain.
- Create clear documentation of established data structures and use cases.
- Bachelor's degree or equivalent experience.
- 2+ years of full-time experience or demonstrated accomplishments in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements.
- Prior experience with data warehousing projects and SDLC; experience with data migration projects from on-prem to cloud is highly desirable.
- Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel.
- Proficient in Structured Query Language (SQL); SQL Server Management Studio.
- Proficiency with using dashboards software such as Tableau, QlikView, or Power BI.
- Knowledge of Microsoft Dynamics CRM Platform is preferred.
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