Customer Service Liaison

4 days ago


Hampton, Virginia, United States Colonial Downs Group LLC Full time
Job Summary:
The Customer Service Liaison will be responsible for providing next-level guest service to internal and external guests, demonstrating a positive attitude and openly participating in all interactions. The ideal candidate will foster an environment of support and motivation for Team Members while maintaining complete confidentiality of company information.

About Us:
Colonial Downs Group LLC is committed to providing a safe and welcoming environment for all guests and employees. As a key member of our team, you will be exposed to secondhand smoke and moderate to loud noise levels when on the gaming floor.

Duties and Responsibilities:
- Provides exceptional customer service to internal and external guests
- Fosters an environment of support and motivation for Team Members
- Maintains complete confidentiality of company information
- Participates in all meetings with a positive attitude
- Ensures compliance with approved procedures
- Protects company assets by adhering to company policies and regulations
- Performs minor repairs to slot machines
- Promotes and issues players' cards

Requirements:
- High School diploma or GED certificate
- 6 months to 1 year of work experience
- Ability to work in an environment exposed to secondhand smoke and moderate to loud noise levels

Benefits:
- Competitive salary: $45,000 - $55,000 per year
- Opportunities for advancement within the company
- Comprehensive benefits package including health insurance and retirement plan

Other Details:
- Must be able to read gaming floor glass and pay table information
- Must be able to recall vital game histories
- Must be able to handle guest relations and minor disputes


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