Sales Customer Experience Ambassador

4 days ago


Hampton, Virginia, United States Cox Communications Full time
About Us

Cox Communications is a leading provider of telecommunications services, committed to creating moments of real human connection. We believe that our employees are the driving force behind this mission, and we strive to provide them with a work environment that fosters growth, innovation, and collaboration.

Job Overview

We are seeking a highly motivated Sales Customer Experience Ambassador to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and building strong relationships with customers.

Key Responsibilities
  • Explain and demonstrate product capabilities to customers, providing personalized solutions to meet their needs.
  • Meet or exceed targets for customer experience, sales, and retention.
  • Assist with the opening and closing of retail store environments, ensuring a seamless customer experience.
  • Properly handle cash transactions and maintain a high level of accuracy.
  • Engage in workshops, special events, and product demos to educate customers about our products and services.
  • Support fellow sales agents as needed, fostering a collaborative and supportive team environment.
  • Continuously expand knowledge of current Cox products and competitor offerings through regular training classes.
  • May be required to work in other locations within the same geographical area.
Requirements
  • HS diploma/GED or up to 2 years of relevant work experience.
  • Ability to meet established sales, retention, and customer experience targets.
  • Strong interpersonal and communication skills, with a consultative approach to selling products and influencing customer decisions.
  • Ability to build relationships and adapt to a diverse customer base.
  • Ability to multi-task and prioritize in a fast-paced service-oriented team environment.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Willingness to work a flexible schedule, including weekends, evenings, and holidays.
  • Ability to lift 25-50 pounds to manage stock room inventory.
Benefits

As a valued member of our team, you will enjoy a competitive compensation package, including:

  • An estimated salary range of $48,628 - $63,224 per year, depending on location and experience.
  • A comprehensive benefits program, including health insurance, retirement planning, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
Join Our Team

If you are a motivated and customer-focused individual who thrives in a fast-paced sales environment, we encourage you to apply for this exciting opportunity. Together, let's create moments of real human connection and drive business success at Cox Communications.



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