Part-Time Care Coordinator

3 days ago


Dallas, Texas, United States TimelyCare Full time
Job Title: Part-Time Care Coordinator, Student Success Coach

At TimelyCare, we are seeking a highly skilled and compassionate Part-Time Care Coordinator, Student Success Coach to join our team. As a key member of our Care Experience team, you will provide industry-leading quality care coordination services to our members, ensuring they receive the best possible support and care.

Key Responsibilities:
  • Provide white-glove, compassionate, and high-quality care coordination services to members across all TimelyCare service lines.
  • Work as a vital member of an integrated multidisciplinary team responsible for meeting students' healthcare, academic, and basic needs.
  • Coordinate with internal and external partners to ensure member and provider requests and questions are handled appropriately and in a timely manner.
  • Provide direct coaching, support, and connection to campus resources to members via TimelyCare applications/platform.
  • Maintain positive relationships with internal and external partners.
  • Provide education along with effective and impactful information and solutions to members' presenting needs.
  • Thoroughly document inquiry outcomes for accurate tracking and analysis.
  • Communicate directly with members who have recently utilized TimelyCare services to provide additional support that may be needed following their visit.
  • Collaborate with key point people on college campuses of students/employees who have been referred for further evaluation.
  • Assist and collaborate with internal and external partners with accommodations letters, records requests, and provider deactivations.
  • Actively monitor all flagged comments through the online Peer Community and escalate to the Crisis Response Team when imminent crisis comments present.
  • Maintain all records confidentially and securely.
  • Develop knowledge of community resources and coordinate care between TimelyCare services and external resources.
  • Refer cases to care progression as appropriate.
Requirements:
  • Bachelor's degree from an accredited college or university in a social work or healthcare-related field required.
  • Master's degree in the mental health field (e.g. professional counseling, social work, or marriage & family therapy), preferred.
  • Minimum of three years experience providing direct customer support.
  • Working knowledge of healthcare, telehealth, and wellness programs.
  • Previous experience in case navigation, care coordination, or patient care preferred.
  • A keen eye for detail.
  • Strong written and verbal communication skills.
  • Proficient with a variety of technologies; Microsoft Office, ZenDesk, Zoom, Slack, OhMD, Google Workspace.
  • The ability to break down referrals with agility, empathy, and thinking critically about the impact of collected information for students.
  • Problem-solving skills.
  • Excellent interpersonal skills and ability to engage with diverse communities.
  • Ability to work on multiple computer platforms simultaneously to manage caseload in addition to excellent typing skills.
Benefits and Perks:
  • Semi-annual variable bonus eligibility.
  • Phone reimbursement.
  • 401(k) with employer match, eligible after 1 year tenure.
  • Computer equipment is provided.
  • Free access to TimelyCare's virtual medical and behavioral health support for you and your immediate family.
  • Mission-driven company with a supportive team culture.
  • Spot Bonus for Holiday Work - $250.
  • Eligible to attend Timely Care CEU events sponsored by APA.

The salary range for this opportunity is $25,125 - $28,125 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.


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