Department Operations Manager

4 weeks ago

Crystal Beach FL USA, United States Rural King Supply Full time
About Rural King Supply

Rural King Supply is a leading farm and home store that strives to create a positive and rewarding work environment for its associates. We offer opportunities for growth, competitive benefits, and a people-first approach to ensure our associates feel valued and supported.

Job Summary

The Department Lead plays a pivotal role in ensuring the efficient and effective operations of the tractor assembly department. This role is responsible for overseeing various activities, including inventory management, recovery, price changes, and maintaining high standards of department cleanliness and merchandising.

Key Responsibilities
  • Merchandising and Visual Standards: Adhere to the indoor merchandising guide to maintain consistent department and signing standards, and create visually appealing displays that meet company expectations.
  • Inventory Management: Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning outs, reconciling discrepancies, and replenishing department inventory from the stockroom or top stock.
  • Recovery and Maintenance: Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
  • Price Changes and Implementations: Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
  • Planogram Sets and Implementations: Manage the implementation of playbook features and planogram sets, ensuring products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
  • Cleanliness and Safety: Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
  • Customer Service: Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
  • Support and Flexibility: Provide support at the front end by processing transactions or loadouts as required, and participate in cross-training for flexibility in various departments and responsibilities.
  • Continuous Learning: Actively participate in learning initiatives offered, such as training programs, workshops, and webinars, to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Teamwork and Communication: Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Requirements
  • Experience: At least 2 years of retail experience with knowledge of specific department.
  • Communication Skills: Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
  • Problem-Solving Skills: Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
  • Adaptability: Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
  • Technical Skills: Comfortable navigating computer systems and software to assist customers or manage tasks.
  • Physical Requirements: Ability to maintain a seated or standing position for extended durations, lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently, and navigate and access all facilities.

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