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Training Manager

2 months ago

Atlanta, Georgia, United States Smalls Sliders Full time

Job Summary

The Training Manager is a key role within Smalls Sliders, responsible for delivering and implementing effective training systems across our Restaurants. This position plays a critical part in supporting Restaurant success through the development of Manager training locations, monitoring performance, and driving employee and Manager training and development.

Key Responsibilities

  • Develop and implement training programs to ensure high levels of training standards across all Restaurants.
  • Collaborate with Business Unit Leaders to establish training goals and objectives.
  • Execute training restaurant certification and annual re-certification processes.
  • Onboard new training restaurants and certify training managers.
  • Conduct training restaurant visits to evaluate operational effectiveness and identify training gaps.
  • Support pre and post-new restaurant opening activities.
  • Validate training plan effectiveness and identify training gaps.
  • Develop and execute training plans to address identified gaps.

Business Unit Support

  • Follow up on adoption rates of business unit programs and initiatives.
  • Support area focus restaurants as prescribed by the business unit leader.
  • Schedule and execute certified training manager classes.
  • Participate in train the trainer sessions for company rollouts.
  • Create and maintain business unit training plans in partnership with business unit leaders.
  • Provide feedback on crewmember, shift manager, operations manager, and restaurant leader development plans.

Training Functional Support

  • Provide feedback and follow-up documentation on executed rollouts and training meetings.
  • Serve as the subject matter expert for training system development.
  • Review training results to identify gaps and develop training plans to address.
  • Actively review and provide feedback on all training programs in development.

Requirements

  • Participation in meetings and training sessions at the RSO, Restaurants, and off-site locations.
  • Ability to lead, motivate, and empower.
  • Excellent interpersonal and communication skills.
  • Ability to recognize problems, set goals, and convert plans into action.
  • Exercises good judgment in decision making.
  • Open to feedback and self-improvement.
  • Holds self-accountable to high personal standards of conduct and professionalism.
  • Excellent speaking and presentation techniques.
  • Strong time management skills.
  • Exceptional interpersonal skills, with the ability to effectively interact with employees and stakeholders at all levels of the organization.
  • Superior organization and follow-up skills.
  • Required to live within assigned area.
  • Ability to travel 50-75%; car and/or travel.
  • Previous multi-unit training experience required; minimum 5 years preferred.
  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly.
  • Minimum of 2 years management experience in the hospitality field required; quick service or fast casual preferred.

Equal Employment Opportunity

Smalls Sliders is an equal employment opportunity employer and welcomes applications from diverse candidates without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.