Host and Cashier

7 days ago


Washington, Washington, D.C., United States PENN Entertainment Full time
About the Role

We're seeking a highly skilled and enthusiastic Host/Cashier to join our team at PENN Entertainment. As a Host/Cashier, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless dining experience.

Key Responsibilities
  • Provide friendly and courteous service to guests, arranging seating and monitoring room atmosphere.
  • Quote accurate waiting times and handle guest waiting lists or reservations in accordance with established procedures.
  • Operate a cash register and handle cash, charge, and complimentary sales with integrity.
  • Familiarize yourself with the restaurant menu, including descriptions, prices, and add-ons.
  • Assist wait staff and bus persons in their duties as needed.
  • Resolve service issues according to established guidelines.
  • Maintain strict confidentiality in all company matters.
Requirements
  • High School Diploma or equivalent required.
  • Prior customer service experience in a fast-paced environment preferred.
  • Previous cash handling experience a plus.
  • Excellent customer service and interpersonal skills.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Fluent and literate in English.
  • Ability to work collaboratively and communicate effectively with team members.
  • Available to work required schedule, including nights, weekends, holidays, and overtime as needed.
About Us

PENN Entertainment is a dynamic and exciting company that offers a range of benefits and opportunities for career growth. We're committed to providing exceptional customer service and creating a fun and inclusive work environment.



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